Job Description
Director of Technology Services (MSP)
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Downtown Cleveland, OH | 100% On-Site
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Emerald Resource Group is partnering with a Cleveland-based Managed Service Provider (MSP) looking for an experienced IT leader who enjoys working directly with clients, solving business problems, and helping organizations make smarter technology decisions.
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This is an excellent opportunity for someone with a strong MSP background who wants to spend more time on technology strategy, client relationships, and leadership rather than day-to-day technical support.
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What You'll Be Doing:
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- Serve as a trusted hands on technology advisor (vCIO) to 15–20 small and midsize business clients.
- Develop IT strategies, technology roadmaps, and budgets.
- Lead quarterly business reviews (QBRs) with business owners and leadership teams.
- Advise clients on Microsoft 365, cloud solutions, cybersecurity, networking, and infrastructure.
- Partner with internal technical teams to deliver solutions and improve client operations.
- Help clients make smart technology investments that support their business goals.
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What We're Looking For:
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- 10+ years of IT experience, including leadership or consulting experience within an MSP.
- Strong client-facing communication and relationship-building skills.
- Broad technical knowledge across infrastructure, cloud, networking, and cybersecurity.
- Experience managing multiple client relationships and competing priorities.
- Experience with ConnectWise is a plus.
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Important Requirements:
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Local Northeast Ohio candidates only
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100% in-office position in downtown Cleveland
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Direct-hire opportunity
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No remote or hybrid arrangements
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No C2C (Corp-to-Corp) candidates or arrangements
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If you're currently a vCIO, Technical Account Manager, IT Consultant, or MSP leader ready for your next career move, I'd welcome a conversation.
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Interested? Send your resume or reach out directly.
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Mark Krusinski Jr., CPC
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440-627-6904
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#ClevelandJobs #MSP #vCIO #ITLeadership #TechnologyLeadership #ClevelandHiring #EmeraldResourceGroup