End User Support Specialist

Job Description

End User Support – Job DescriptionKey Responsibilities\n

1. Check-In

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• Report to the designated Manager on Duty (MOD) upon arrival at the site.

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• Review and confirm the assigned work order.

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• Locate the equipment, POS terminal, and lane(s) assigned for installation.

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2. Deinstallation

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• Safely remove the existing/legacy POS device and associated cables.

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• Handle removed equipment and cables according to client procedures.

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• Ensure no unnecessary damage is caused to existing store equipment or infrastructure.

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3. Installation

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• Install the new P630/M425 POS device and required cables.

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• Connect all hardware correctly and securely.

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• Ensure the device and cabling are properly positioned and organized.

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4. Device Configuration

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• Enter the required network parameters.

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• Pair and configure the POS device according to client specifications.

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• Initiate required software, firmware, or configuration downloads.

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5. Device Downloads & Reboot

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• Monitor the device while required downloads and automatic reboots are completed.

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• Verify that the device starts and operates correctly after configuration.

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• Perform a test sale/transaction when required by the client.

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6. Testing

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• Coordinate with the Branch/Store Manager for testing.

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• Complete the required test transaction.

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• Verify that the POS device, network connection, and related functionality are working properly.

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• Report and troubleshoot any issues identified during testing.

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7. Checkout & Documentation

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• Obtain the required sign-off on the work order/POD from the appropriate store representative.

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• Clean the work area and remove installation materials, packaging, and debris.

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• Complete the checkout process with the client/MOD.

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• Document the completed work and any issues encountered onsite.

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