Implementation Analyst

Job Description

Hi,

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Hope you are doing great,

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1. Executive Summary

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• Role Overview: Join Fiserv’s Digital Assets onboarding and integrations team as an Implementation Analyst, driving end-to-end technical connectivity between our digital asset/tokenization platform and external third-party platforms, custody providers, and institutional partners.

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• Key Responsibilities: Lead interface mapping, payload configuration, and API/webhook integration workflows, validating system connectivity and message formatting across sandbox, staging, and production environments.

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• Client & Partner Engagement: Act as the primary technical point of contact during onboarding phases—facilitating implementation kickoffs, troubleshooting data synchronization bottlenecks, and tracking integration deliverables to completion.

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• Technical Requirements: 1–3 years of experience in technical implementation, solutions integration, or technical support, with solid hands-on knowledge of RESTful APIs, JSON/XML schemas, Postman/cURL, and SQL queries.

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• Bonus Skills: Familiarity with institutional fintech protocols (e.g., ISO 20022, FIX), cloud-based SaaS integrations, webhook event management, or prior exposure to digital assets, wallets, and blockchain infrastructure.

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2. Detailed Responsibilities

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• Coordinate end-to-end technical implementation activities between external third-party systems (custodians, liquidity providers, core banking) and Fiserv's Digital Assets platform.

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• Map data specifications, payload formats (JSON, XML), and transaction workflows to ensure seamless bi-directional synchronization.

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• Perform functional validation, test execution, and API verification using Postman, Swagger/OpenAPI, and automated testing utilities.

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• Triage and troubleshoot integration errors, authentication issues (OAuth2, mTLS, API keys), and network connectivity bottlenecks across sandbox and live environments.

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• Create and maintain technical integration guides, field mapping matrices, standard operating procedures (SOPs), and release checklists.

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• Collaborate directly with internal software engineering, product management, and external technical counterpart teams to unblock go-live milestones.

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