Job Description
Job Description
Responsibilities are as follows:
- Troubleshoot hardware and software related issues with desktops, laptops, phones, printers, and all modern devices.
- Install and upgrade hardware and software as needed.
- Assist Head of IT with project implementations
- Maintain documentation for internal processes.
- Record events and resolutions in ticketing system
Successful candidate will possess the following:
- Bachelor’s Degree in Information Technology or related field
- Excellent communication skills and willingness to help users.
- Ability to multi-task and juggle simultaneous requests
- Expert knowledge of Windows, MacOS, and iOS
- Knowledge of Networking, TCP/IP
- Knowledge of Linux and Virtualization is preferred
- Interest in learning more about server/network/cloud administration