Job Description
L2/L3 Endpoint Support Engineer – Windows / ChromeOS / IGEL Thin Client (Multiple Openings)
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Location: Jersey City, NJ — On-site
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Type: Contract, 1 year (to start)
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About the Role
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We're hiring for three Endpoint Support Engineer openings supporting a large, highly secure, 24x7 production environment at a major financial institution. Each role focuses on a different endpoint platform — Windows, ChromeOS, or IGEL thin client — but all three share a common mission: keeping a critical virtual desktop and endpoint delivery platform reliable, secure, and audit-ready.
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Candidates should apply to whichever platform matches their strongest hands-on experience. Indicate your platform specialty when applying.
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Open Positions
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1. Windows Endpoint Support Engineer
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- Manage Windows 10/11 endpoint imaging, builds, and deployment (SCCM, Intune, PXE boot)
- Support virtual desktop/published application delivery via Citrix, VMware Horizon, or RDS
- Lead or support Windows migration projects and image rollouts
- Troubleshoot endpoint, authentication, and VDI session issues
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2. ChromeOS Endpoint Support Engineer
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- Support Chrome OS endpoint reliability and compliance across an enterprise Chromebook fleet
- Manage device policy through Google Admin Console
- Administer Chromebooks via Workspace ONE or similar MDM platforms
- Troubleshoot VPN, Wi-Fi, and certificate-based authentication for ChromeOS devices
- Keep the fleet secure, connected, and audit-ready
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3. IGEL Thin Client Support Engineer
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- Support IGEL OS thin client devices delivering virtual desktops and published applications via Citrix, VMware Horizon, or RDS
- Manage thin client images, firmware, and profiles via IGEL UMS
- Troubleshoot VDI session, authentication, and performance issues
- Coordinate firmware and image rollouts and environment stabilization efforts
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Required Qualifications
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- 5+ years of experience supporting enterprise endpoint or VDI environments
- Hands-on experience with one or more of the following: Windows endpoint imaging/deployment (SCCM/Intune), ChromeOS/Chrome Enterprise device management (Google Admin Console), or IGEL OS/eLux thin client platforms (IGEL UMS/eLux Scout)
- Working knowledge of VDI delivery platforms: Citrix, VMware Horizon, or RDS
- Strong troubleshooting skills across endpoint, session, authentication, and performance issues
- Ability to work within a 24x7 on-call rotation supporting critical production systems
- Strong security awareness and operational discipline in regulated, large-scale environments
- Experience working in fast-paced, large-scale enterprise environments
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