Job Description
Job DescriptionSenior Project Manager
*This is a hybrid position with 3 days/week onsite
*This is a 6 month contract position
Description:
- The PALS Project Manager comprehensively supports the client in all facets of overseeing the specifications and requirements of the Commissions PALS Systems contract This role ensures the vendor meets all contractual technical operational and compliance obligations.
- The PALS Project Manager will coordinate between internal stakeholders and the vendor and provide oversight of ongoing system operations enhancements releases testing and review cycles while maintaining strong communication channels.
- Familiarity with resource management conservation and outdoor recreation is preferred.
Responsibilities:
Vendor Contract Management
- Serves as the primary point of contact for the vendor and manages all contractual obligations
- Acts as a key liaison between the client and the PALS platform vendor to communicate requirements surface issues and coordinate enhancements
- Leads weekly monthly and annual vendor performance meetings and special project meetings
- Ensures deliverables meet quality expectations timelines and contract terms
- Maintains documentation of contract amendments renewals and change orders
- Conducts annual vendor background check reviews and compliance verification
System Performance Monitoring
- Monitors and reports on Service Level Agreement SLA performance identifying trends and escalating issues as needed
- Tracks system uptime downtime incidents failures and root cause analyses
- Reviews and validates System and Organization Controls SOC reports Disaster Recovery DR test results and other vendor provided compliance artifacts
- Coordinates DR test planning execution and validation
Change Management Enhancements
- Oversees the change request process including scoping prioritization approvals and hours tracking
- Drives planning and delivery of system enhancements and new functionality
- Maintains the change request hours budget and provides regular updates to leadership
- Manages blackout dates release schedules and impact assessments
- Conducts lessons-learned session after projects to identify recommendations for improvement
Testing Release Coordination
- Plans and coordinates User Acceptance Testing UAT activities with internal teams and the vendor
- Ensures successful production deployments and validates post-release system performance
- Facilitates load testing and accessibility testing to meet state and federal compliance requirements
Compliance Governance
- Ensures the system and vendor activities adhere to accessibility requirements such as WCAG/Section 508
- Monitors compliance with security standards and audit requirements
- Maintains documentation risk logs and operational procedures
- Coordinates with security legal and compliance teams to ensure projects adhere to applicable laws regulations and policies
- Supports audits and reviews related to project activities and system changes
Interpersonal Leadership Skills
- Demonstrates exceptional communication skills providing clear concise and actionable information to both technical and nontechnical stakeholders
- Fosters a team-oriented environment and builds collaborative relationships with vendor agency teams and leadership by exercising open communication shared goals and problem-solving skills
- Maintains a proactive solutions-oriented mindset when addressing issues risks or system challenges.
- Exhibits strong organizational skills and the ability to manage multiple competing priorities
- Leads meetings effectively ensuring discussions stay on track and that action items owners and deadlines are clearly defined documented and communicated
- Fosters a team-oriented environment by encouraging open communication shared goals and collaborative problem solving
Required Skills/Knowledge/Experience:
- Experience managing IT vendors and complex systems, Required 10 Years
- Strong understanding of SLAs, contract management, and IT governance, Required
- Knowledge of system testing practices (UAT, load testing, DR testing), Required
- Familiarity with accessibility compliance standards, Required
- PMP Certification, Required
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