L4 Deskside Technician (White Glove Support)
Job Description
Job Description
L4 Deskside Technician (White Glove Support)
Location: Irving, TX
Duration: 2-Month Project Onsite (Starting July)
Pay Rate: $25.00/hour
Position Overview
We are seeking an experienced Level 4 (L4) Deskside Technician to join a high-profile deployment project in Irving, TX. This is a hands-on, customer-facing role providing white glove IT support to end users during a large-scale endpoint deployment. The ideal candidate is technically skilled, professional, and committed to delivering an exceptional user experience.
Key Responsibilities
- Provide white glove deskside support for end users during device deployments.
- Address day-one technical issues and ensure users are fully operational.
- Assist users with logins, system access, and workstation orientation.
- Deploy, install, and configure desktop and laptop hardware.
- Perform endpoint imaging, provisioning, and software configuration.
- Install and configure network connectivity, monitors, printers, and other peripherals.
- Migrate user data, settings, and applications to new devices.
- Troubleshoot hardware, software, and connectivity issues at the deskside.
- Coordinate with internal IT teams for escalations and backend support.
- Follow technical procedures, deployment documentation, and project schedules to ensure successful service delivery.
Qualifications
- 4+ years of experience deploying, configuring, and supporting computer equipment in an enterprise environment.
- Experience with endpoint deployment, imaging, provisioning, and device refresh projects.
- Strong troubleshooting skills for Windows PCs, applications, and peripheral devices.
- Excellent customer service, communication, and interpersonal skills.
- Ability to provide executive-level or white glove support in a professional environment.
- Experience coordinating with technical teams to resolve escalated issues.
- Ability to work independently while maintaining a high level of attention to detail.
What We're Looking For
- Customer-focused professional with a positive attitude
- Strong technical aptitude and problem-solving skills
- Ability to follow technical instructions and deployment procedures
- Experience leading deployment activities.
Company DescriptionFor over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.
Company Description
For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.