Donor Development Administrator

Job Description

Job Description

POSITION SUMMARY

Habitat for Humanity of Lee and Hendry Counties’ mission is: Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities, and hope.

The Donor Development Administrator plays a key role in supporting Habitat’s fundraising and donor engagement efforts through donor database management, stewardship, recurring giving, prospect research, and fundraising operations. This position serves as the primary administrator of DonorPerfect, ensuring accurate donor data and providing the reporting and operational support needed to effectively cultivate and steward philanthropic relationships.

Working closely with the Director of Donor Development and the Resource & Development team, this position also engages directly with donors through gratitude calls, email communication, and follow-up while supporting prospect identification and opportunities to deepen donor relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following essential functions represent the fundamental job duties of this position. An individual must be able to perform these essential functions with or without reasonable accommodation.

Donor Data & Database Management

• Serve as the primary administrator of DonorPerfect, ensuring the accuracy, consistency, and integrity of donor data.

• Maintain comprehensive donor records, including contact information, giving history, relationship assignments, campaign information, interactions, and other relevant constituent data.

• Develop and run queries, reports, and lists to support fundraising strategies, donor portfolios, grants, campaigns, and organizational reporting needs.

• Establish and maintain consistent data-entry practices and identify opportunities to improve database processes, accuracy, and efficiency.

• Support the implementation and ongoing use of Moves Management to track donor relationships, engagement, and fundraising activity.

Donor Stewardship, Recurring Giving & Prospect Research

• Coordinate and oversee the organization’s recurring giving program, including gift tracking, donor stewardship, retention, and opportunities for program growth.

• Cultivate and steward new, entry-level, and recurring donors through personalized outreach, gratitude calls, emails, and follow-up to strengthen relationships and encourage continued giving.

• Develop and execute targeted donor engagement strategies for assigned donor segments, with an emphasis on increasing donor retention, participation, and repeat giving.

• Monitor donor engagement and giving trends to evaluate outreach effectiveness, identify opportunities for improvement, and track progress toward retention goals.

• Conduct prospect research on individuals, corporations, foundations, and community partners, preparing donor profiles and relevant background information to support cultivation and solicitation efforts.

• Identify opportunities for increased philanthropic engagement through donor interactions and research, communicating relevant information and next steps to relationship managers and documenting activity in DonorPerfect.

Fundraising Operations & Portfolio Support

• Take ownership of assigned donor engagement and retention initiatives, working with the Director of Donor Development to establish objectives, develop and implement strategies, monitor progress, and evaluate results.

• Provide administrative and operational support to the Donor Development team in the management of donor portfolios and fundraising activities.

• Support relationship managers with donor follow-up, meeting preparation, stewardship activities, and other relationship-building efforts.

• Support fundraising campaigns, donor stewardship efforts, appeals, events, and other development initiatives as needed.

• Assist with tracking progress toward departmental goals, campaign goals, and other key fundraising metrics.

Donor Communications & Mailings

• Coordinate timelines, data, mailing lists, and execution for organization-wide donor newsletters, solicitations, appeals, and other fundraising communications.

• Collaborate with Development and Communications staff to support the timely execution of donor-facing communications.

Department Collaboration

• Provide administrative support to the Resource & Development team, including supply inventory and ordering, event preparation, and other departmental needs.

• Collaborate with members of the Resource & Development team and other departments to support fundraising and operational goals.

• Participate in donor events, meetings, and organizational activities as appropriate.

• Perform other duties as assigned in support of the organization’s mission and fundraising objectives.

REQUIREMENTS

Education & Experience

• Minimum of two (2) years of administrative, office support, or donor database experience.

• Associate’s or bachelor’s degree preferred.

Knowledge, Skills & Abilities

• Exceptional attention to detail and commitment to data accuracy.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously.

• Strong analytical skills and comfort working with donor data, reports, spreadsheets, and fundraising metrics.

• Excellent written and verbal communication skills.

• Ability to work independently while collaborating effectively as part of a team.

• Strong problem-solving skills and ability to identify opportunities for process improvement.

• Ability to handle confidential donor and financial information with professionalism and discretion.

• Commitment to providing a high level of internal and external customer service.

• Proficiency in Microsoft Office, Excel, SharePoint, and QuickBooks.

• Understanding and appreciation of Habitat for Humanity’s mission.

• Ability to perform responsibilities in a manner consistent with the organization’s values of integrity, teamwork, and mission focus.

Licenses & Other Requirements

• Valid Florida Driver’s License.

• Must pass background check.

• Flexibility to work weekends and organizational special events.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. This is primarily an office-based role focused on donor data, stewardship, reporting, and administrative support.

• Regularly required to remain in a stationary position for extended periods during computer-based work, data entry, prospect research, query and report development, and correspondence.

• Regularly required to operate a computer, telephone, and other standard office equipment.

• Regularly required to detect and interpret information displayed on computer screens, donor records, reports, and printed materials at close range.

• Regularly required to perform repetitive motions, including use of a keyboard and mouse.

• Regularly required to communicate clearly and effectively, both verbally and in writing, with staff, donors, and external partners, including through gratitude calls and email outreach.

• Frequently required to position self to access, file, and maintain records, including files stored at low and high levels.

• Occasionally required to remain in a stationary standing position for extended periods during donor events and organizational special events.

• Occasionally required to transport objects weighing 5 to 20 pounds (e.g., mailings, office supplies, and event materials).

WORK ENVIRONMENT & CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position with or without reasonable accommodation.

• Work is performed primarily in a standard office setting with a generally quiet noise level.

• Work at donor events and organizational special events, which may take place at off-site venues.

• Work outside of normal business hours, including weekend shifts, is required for organizational special events.

OTHER DUTIES

Please note this position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY & REASONABLE ACCOMMODATION

Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, citizenship, religion, sex, pregnancy, marital status, age, national origin, physical or mental disability, sexual orientation, genetic information, veteran/reserve national guard status, or any other status or characteristic protected by law.

Habitat for Humanity of Lee & Hendry Counties is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you need reasonable accommodation to participate in the hiring process or to perform the essential job functions, please contact Deborah Boyer at 239-360-8019