Job Description
Job Title: Quality Assurance Specialist Department: Quality Assurance\n
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\nReports To: Director of Quality Reader Groups: All Notes Users - Domestic Only\n
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\nJob Purpose: Facilitates cash flow by timely resolution of customer service issues.\n
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Key Responsibilities\n
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- Prepares work to be accomplished
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By reviewing Cases\n
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- Determines priority, format and other requirements
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By reviewing urgency status of Case requests\n
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By reviewing dollar value of outstanding issues\n
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By reviewing type of request\n
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Researches and resolves customer complaints or service problems\n
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By clarifying the customer's complaint or vendor issue\n
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By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.\n
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By determining the cause of the problem\n
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By selecting the best solution.\n
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By expediting corrective action.\n
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By communicating with account managers or other personnel.\n
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- Documents (Department) Historical Records
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By updating information to the Cases\n
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By attaching supporting documents to related picking tickets for re-filing.\n
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- Contributes to team effort
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By accomplishing related results as needed.\n
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- Performs other duties as necessary
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Skills Needed\n
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- Analytical Skills,
- Attentive to Detail,
- Communication Skills,
- Customer/Employee Relations Skills,
- Customer Service Skills,
- General Computer Skills,
- Organizational Skills,
- Problem-Solving Skills
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Minimum Educational Requirements\n
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\nHigh School Diploma (or GED).\n
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Experience Required\n
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\nThe successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).\n
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Note:\n
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\nThe purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.\n
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\nThe list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.\n
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\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\n
\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.