Job Description
+ About the job:
Serve as the primary contact for incoming calls, pages, and inquiries, providing customer service and technical support for a large campus and medical center community. This role requires professionalism, clear communication, and the ability to handle high call volumes efficiently in a 24/7 operational environment.
+ We’re looking for someone who:
- Has 4+ years of experience in a call center or high-volume customer service environment
- Types at least 35 words per minute accurately
- Demonstrates polished telephone etiquette and clear verbal communication
- Works calmly and professionally under pressure
- Is detail-oriented and able to multitask effectively using phone and computer systems
- (Preferred) Has experience with automated paging systems and console operations
- (Preferred) Is familiar with medical or academic terminology
+ What you’ll do:
- Answer, process, and direct incoming calls to appropriate departments, faculty, staff, or patients
- Provide information and directory assistance to callers and internal clients
- Dispatch pages to medical staff and emergency teams as needed
- Handle calls for urgent situations including medical, fire, and police emergencies
- Maintain and update paging and directory databases, reference materials, and call logs
- Perform system checks, diagnostic routines, and administrative recordkeeping
- Support off-hours and on-call operations for university and medical entities
- Assist with process improvements, documentation updates, and staff training support