IT Support Specialist

Job Description

Role: IT Support Specialist

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Location: Nashville, TN

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Duration: 6 Months

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Responsibilities

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• Assist with AV setup for internal meetings and events

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• Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing

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• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)

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• Deploy and support software to end-users

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• Respond to support requests at the IT Helpdesk both in person and via our ticketing system

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• Managing inventory for hardware and software

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• Know and work with your points of escalation to improve the End User experience

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• Improving and updating our internal and user facing Kbase

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Requirements

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• 2-3+ years of experience in IT support roles

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• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc

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• AV support experience

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• Experience with administration of Apple computer products using enterprise management tools

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• Knowledge and hands-on experience managing Windows laptops and desktops

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• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence

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