Job Description
Job Description
Chellecomm | Dallas, TX | In Person
We are seeking a hands-on IT Manager to support our employees and strengthen the technology systems our business relies on. This role will handle everyday technical needs, establish consistent IT processes, and implement practical improvements that help safeguard company information
About Chellecomm
Chellecomm helps businesses accept payments through merchant services, payment-processing solutions, and point-of-sale technology. Our internal IT team supports the employees and systems that make this work possible.
What You’ll Do
- Provide responsive technical support for computers, printers, faxing, software, employee accounts, connectivity, and other technology needs.
- Administer our Microsoft 365 environment, including Outlook, Teams, SharePoint, and OneDrive.
- Manage employee onboarding and offboarding, including equipment setup, account creation, access permissions, and timely removal of access.
- Maintain an inventory of equipment, software licenses, subscriptions, and other technology assets.
- Establish clear processes for requesting support, tracking issues, and resolving recurring problems.
- Create and maintain IT documentation, procedures, and employee guidance.
- Evaluate current security practices and implement improvements to protect company information, employee devices, and accounts.
- Strengthen safeguards such as multifactor authentication, access controls, endpoint protection, and software updates.
- Improve how sensitive information is stored, accessed, and shared within Microsoft 365 and other business systems.
- Maintain backup and recovery procedures and help employees recognize phishing and other security risks.
- Coordinate with technology vendors and outside specialists for service, purchasing, troubleshooting, and specialized support.
- Recommend tools and process improvements that simplify work and support business needs.
What You Bring
- Experience in IT support, systems administration, or a similar hands-on role.
- Experience administering Microsoft 365 and supporting Windows computers.
- Strong troubleshooting skills across hardware, software, user accounts, and basic networking.
- Practical knowledge of information security, access management, device protection, and backups.
- Ability to identify gaps, prioritize improvements, and follow through on implementation.
- Strong communication skills and a patient, service-oriented approach to employee support.
- Ability to balance daily support requests with ongoing projects and improvements.
- Good judgment about when to resolve issues independently and when to involve outside expertise.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
Work Location
This position works onsite at Chellecomm’s Dallas office.
Equal Opportunity Employer
Chellecomm is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
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