Job Description
Job Description
Company Overview
Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.
We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.
At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!
Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.
Our Comprehensive Employee Benefit and Perk Package:
- Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
- 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
- Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
- Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
- Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
- Bagel Thursdays: Enjoy weekly treats with Bagel Thursdays at our offices!
- Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.
System Administrator
Mason Technologies is seeking a motivated and technically capable System Administrator to join our internal IT team. This is an onsite, hands-on role focused on supporting end users, administering business systems, and helping maintain and improve the technology platforms that support our operations.The ideal candidate enjoys solving problems, working directly with users, improving processes, and taking ownership of assigned systems. As the company grows, this role will play an increasingly important part in managing Microsoft 365, endpoint management, security tools, documentation, and operational processes.
Key Responsibilities
- Provide frontline IT support and triage for end users
- Troubleshoot hardware, software, access, and connectivity issues
- Administer user accounts, group memberships, permissions, and access controls
- Administer and support Microsoft 365 platforms including Entra ID, Exchange Online, Intune, and SharePoint
- Administer and support endpoint management, monitoring, and security platforms
- Reset, rebuild, deploy, and maintain Windows devices
- Assist with support and onboarding of mobile devices (iOS/iPadOS) as needed
- Set up and troubleshoot deskside peripherals (monitors, docks, keyboards, webcams)
- Install and troubleshoot printers as needed
- Perform password resets and assist with multi-factor authentication
- Create and maintain technical documentation, procedures, and knowledge base content
- Document work clearly and escalate issues when appropriate
- Identify opportunities to improve processes, automation, standardization, and operational efficiency
- Support and administer technology onboarding, offboarding, and lifecycle management processes
Required Qualifications
- Experience supporting end users in an IT support, help desk, systems administration, or technical services environment
- Working knowledge of Windows 10/11
- Experience administering or supporting Microsoft 365 environments
- Familiarity with Exchange Online, Teams, OneDrive, and SharePoint administration concepts
- Experience with Microsoft Entra ID, Intune, Autopilot, or related Microsoft cloud technologies
- Experience in a ticket-based support environment
- Exposure to endpoint management, monitoring, or security tools
- Foundational understanding of identity management, access controls, and endpoint management
- Basic cybersecurity knowledge, including password hygiene, MFA, device security, and security best practices
- Demonstrated ability to apply technical knowledge in real-world support and administrative scenarios
- Experience documenting technical procedures and support activities
- Coursework, certification program, associate degree, or equivalent hands-on training in information technology or a related field
- Strong organizational, written, and verbal communication skills
- Comfortable working directly with users and explaining technical issues clearly
Preferred (Not Required)
- Experience supporting macOS devices or familiarity with Mac system management
- Microsoft certifications such as MD-102, MS-900, AZ-900, or similar
- Experience creating technical documentation, SOPs, or knowledge base articles
- Experience within an MSP or managed services environment
What We're Looking For
- Hands-on, dependable, and detail-oriented
- Curious and willing to learn new systems and technologies
- Strong troubleshooting and problem-solving skills
- Takes ownership of tasks and follows through
- Understands when to work independently and when to ask for help
- Interested in building scalable processes and improving how IT services are delivered
Why Mason Technologies
- Opportunity to work closely with a small IT team and have meaningful impact
- Exposure to a broad range of technologies, systems, and business processes
- Opportunity to take ownership of platforms and develop administrative expertise
- Room to grow responsibilities and technical depth over time
- Ability to help shape the future of both internal IT operations and managed service delivery
Salary: $85,000.00-$105,000.00 per year
Job Type: Full-time, In-Person
We are currently only considering candidates who already live within commuting distance of our office. This role is not open to relocation and relocation assistance is not provided.