Desktop Analyst

Published: 6/14/2022

Technology

ComResource is looking for a Desktop Analyst.

Responsibilities:

Replaces and rebuilds hardware components as needed.
Installs/removes/configures basic applications.
Requires working knowledge of infrastructure technology.
Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in a high-availability environment.
Requires troubleshooting capabilities of the operating systems and OS modifications.
May install and configure non-standard and legacy applications in accordance with Computer and Software Policy guidelines.
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
Work will be centered around hardware and application deployment for a new distribution warehouse but may include support of other facilities.
Periodic travel to within Indianapolis and northern suburbs to support business initiatives is required.

Essentials:

Two-year degree in related field or equivalent experience preferred
Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktop, Android, SOTI preferred
Good understanding of the following: Basic network understanding, Ethernet, wireless, and TCP/IP protocol.
Requires detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
Requires working knowledge of computer hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies.
Requires working knowledge of configuration and troubleshooting of warehouse technologies such as Zebra printers, wearable/handheld terminals, and scanners.
Has worked on projects of moderate scope and complexity.
Identifies possible solutions to a variety of technical problems and takes action to resolve.
Applies judgment within defined parameters.

Req ID: AM486006826