Job Description
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- Support the installation, configuration, maintenance, and monitoring of LAN, MAN, WAN, wireless, and campus network environments.
- Troubleshoot and resolve network incidents affecting Data, Voice, and Video services.
- Assist with network upgrades, hardware refreshes, and implementation projects.
- Monitor network performance and availability, identifying and resolving issues proactively.
- Configure and support Cisco routers, switches, wireless infrastructure, and related network technologies.
- Support DNS, DHCP, network security devices, and access control systems.
- Participate in root cause analysis and help implement corrective actions to prevent recurring issues.
- Maintain network documentation, diagrams, and operational procedures.
- Collaborate with cross-functional teams, vendors, and customers to support business initiatives and operational requirements.
- Participate in scheduled maintenance activities and provide support during outages or critical incidents.
- Follow established network standards, security policies, and best practices.
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Qualifications
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- 3-7 years of experience supporting enterprise network environments.
- Experience with Cisco networking technologies, including switches, routers, and wireless solutions.
- Working knowledge of networking concepts and protocols, including TCP/IP, VLANs, OSPF, DHCP, DNS, and routing/switching fundamentals.
- Experience troubleshooting network connectivity and performance issues.
- Familiarity with network monitoring and diagnostic tools such as Wireshark and Fluke.
- Strong analytical, problem-solving, and customer service skills.
- Ability to work independently and collaboratively within a team environment.
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Preferred Skills
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- Cisco CCNA certification or equivalent experience.
- Experience supporting Cisco wireless solutions and network security technologies.
- Basic familiarity with Cisco ISE, NAC solutions, or network access control technologies.
- Experience supporting Voice and Video network services.
- Knowledge of network documentation, change management, and incident management processes.
- Experience in industrial, manufacturing, shipbuilding, or large campus environments is a plus.
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