Job Description
Job Description
Job description:
Job Title: Data Center NetOps Technician L2
Location: NHA – 5400 Prosperity Dr NW, Huntsville, AL 35810
Job Summary
The Data Center NetOps Technician will support production network cabling and infrastructure within a data center environment. The role involves installing, maintaining, testing, and troubleshooting copper and fiber-optic cabling systems while supporting network hardware installations and data center operations.
The ideal candidate should have hands-on experience with fiber-optic installation, termination, testing, troubleshooting, and splicing, along with knowledge of data center infrastructure and network cabling standards.
Key Responsibilities
Network Cabling & Installation
- Support and complete scheduled data center Moves, Adds, and Changes (MACs).
- Perform hardware installation, device labeling, power connections, and network cable connectivity.
- Install and maintain network hardware, racks, patch panels, and fiber-optic infrastructure.
- Complete hardware support work orders, including certification, troubleshooting, and break-fix activities.
- Provide smart-hands support within specified SLA response times.
Fiber Optic & Copper Cabling
- Perform basic copper cable termination.
- Install fiber connectors, including LC, SC, ST, FC, FDDI, SMA, and MPO/MTP.
- Work with single-mode fiber (SMF) and multimode fiber (MMF).
- Terminate simplex and duplex jumper cords.
- Install fan-out kits and buffer tubes.
- Perform mechanical and fusion splicing on different fiber cable types.
- Troubleshoot fiber and network connectivity issues using OTDR.
- Calculate end-to-end fiber loss budgets according to TIA/EIA standards.
Testing & Troubleshooting
- Perform fiber testing using OTDR, Fluke, and EXFO testing equipment.
- Conduct continuity testing and troubleshoot cable issues using tone sets and volt-ohmmeters.
- Perform certification and testing of copper and fiber infrastructure.
Data Center Operations
- Manage assets, inventory, audits, and daily work logs.
- Coordinate equipment receiving, shipping, and RMA processing.
- Maintain accurate documentation, work orders, and ticket records.
- Follow site security, badging, and data protection procedures.
- Conduct physical inspections and report equipment, power, cooling, and safety concerns.
- Support standard and emergency data center operating procedures.
- Perform on-call duties as required.
Required Qualifications
- High School Diploma or GED equivalent.
- Hands-on experience with fiber-optic and copper cabling.
- Knowledge of single-mode and multimode fiber systems.
- Experience with fiber termination, testing, and troubleshooting.
- Basic copper termination skills.
- Proficiency with OTDR, Fluke, and EXFO testing equipment.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
Preferred Qualifications
- 3–5 years of fiber-optic cabling experience.
- Data center installation and infrastructure experience.
- Experience with mechanical and fusion fiber splicing.
- Knowledge of OSP fiber and confined-space entry procedures.
- Corning or FOA industry certifications preferred.
- Experience with Unicam, anaerobic, and heat-cure termination methods.
- Familiarity with Krone, 3M, and BIX tools.
Additional Requirements
- Up to 25% travel required.
- Must be available to work 8-hour, 10-hour, or 12-hour shifts.
- Must be available to work weekends and holidays.
- Ability to work at heights, on ladders, and in confined spaces.
- Ability to lift up to 50 pounds and move up to 75 pounds.
- Good color vision and ability to read small print and recognize audible signals.
- Must be willing to perform on-call duties as required.
Work Location: In person