Job Description
Job DescriptionDescription:
Brightwild is looking for a full time Technician to perform general maintenance tasks, daily landscaping, and weekly pool services. The technician is to support our team in creating a positive guest experience. Hours for the position will be a set schedule, with occasional after hour calls. This position will primarily be focused on a specific group of properties in Key Haven.
Responsibilities
- The technician should be able to conduct preventative and reactive maintenance, which includes but is not limited to:
- Basic HVAC maintenance and filter cleaning
- Inspection of the unit for maintenance needs
- Testing and repairing lights, outlets, and minor caulking
- Basic troubleshooting of HVAC units, breakers, drains, and thermostats, minor plumbing and electrical work, cable/WiFi troubleshooting, toilet repairs, basic appliance troubleshooting, repair and replacement of fixtures, door lock maintenance, drywall repairs, painting, and trim work, and pressure washing
- Trash removal
- Pressure washing and cleaning external surfaces
- Coordinate with third-party vendors for repairs
- Correspond with GEMS/Maintenance Coordinator about unit readiness
- Other responsibilities as assigned
- The technician will use the designated Property Management software application to receive work orders and communicate digitally with the company.
- Maintain a schedule and bill hours
- Communicate professionally and promptly with patrons, guests, clients, and owners
- Enter work orders and communicate with other team members, departments, and service partners as necessary.
- Assist guests with remote check-in and maintenance emergencies during evening hours and on weekends, as needed.
- Know their work schedule and follow it with reliability.
- Interact positively with patrons, clients, vendors, and co-workers.
- Maintain high standards of personal appearance and grooming and keep a clean, neat, and orderly work area/vehicle.
- Perform their job according to standard operating procedures.
- Promptly report accidents, injuries, property damage, or loss to their supervisor.
- Promptly report substandard (unsafe) conditions to their supervisor.
- Keep communication flowing freely among all departments.
- Inform management promptly of any work-related problems or guest complaints.
- Maintain professional, amicable relationships with all property/marina departments, managers, and staff, as well as vendors, and community and professional contacts.
- Train and supervise other employees as directed by management.
- Provide a safe work environment by following all safety and security procedures and rules.
- Comply with all applicable federal, state, and local laws and ordinances as they apply to the resort/marina, guests, and employees.
Requirements:
- Experience in property maintenance, handyman work, landscaping, and pool service
- Reliable transportation and a smart device for communication
- Basic home maintenance toolset required (specialty tools supplied by company)
- Ability to lift over 20 lbs, troubleshoot maintenance issues, and perform basic plumbing
- Woodworking skills required for framing, deck and fence repairs, and cladding
- Basic computer skills and ability to manage time effectively
- Customer service skills required for interactions with vacation rental guests
- Schedule flexibility with occasional after hours calls required