Job Description
Job Title: SFT MFT Engineer
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Location: Phoenix, AZ – Onsite
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Employment Type: Contract
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A hands-on SRE/support engineer with strong troubleshooting skills who can support enterprise Secure File Transfer services across middleware, infrastructure, security, networking and observability layers.
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Key Responsibilities
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• Provide SRE and production support for Secure File Transfer services.
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• Monitor file-transfer services, perform message/file tracking, analyze failures, and restore services when required.• Troubleshoot file-transfer issues across SFTP, AS2 and HTTPS.
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• Support incident, change and problem management processes, including RCA and SLA/SLO management.• Build and maintain operational monitoring, dashboards and alerts.
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• Support security-related operational activities including PGP encryption/decryption, certificate renewals, SSH and key rotations.
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• Support SFT services running on enterprise Kubernetes/OpenShift and RHEL environments.
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• Troubleshoot traffic-routing and connectivity issues involving GTM/LTM concepts. Required Technical Skills
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• Seeburger BIS Administration: Monitoring, message tracking, error handling and service restarts
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• File Transfer: SFTP, AS2, HTTPS
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• IBM Connect Direct: Good-to-have knowledge• Observability: Splunk, Elasticsearch, Kibana/KQL
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• Platform: Kubernetes/OpenShift and RHEL
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• Security: PGP, SSL/certificates, SSH and key rotation
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• Networking: GTM/LTM and traffic-routing methods including ratio-based, topology and round-robin
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• ITSM/SRE: Incident, Problem and Change Management, SLA/SLO and RCA
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