Job Description
Job Description
Brightside Academy is looking for an experienced, hands-on Level 1 IT Technician to provide onsite technical support across our Philadelphia-area academies and regional office. If you enjoy troubleshooting, helping others, and keeping technology running smoothly, we invite you to join our team!
With more than 30 early learning centers across Pennsylvania, Brightside offers a collaborative work environment and opportunities to support the technology that keeps our academies operating efficiently.
Why Brightside Academy
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Consistent part-time schedule: Monday–Friday, 5 hours per day
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Approximately 25 hours per week
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Competitive hourly rate based on experience
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Mileage reimbursement for travel between academy locations
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Hands-on experience supporting multiple locations and IT systems
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Opportunity to work closely with the Director of IT
What We’re Looking For
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High school diploma or GED required
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An associate degree in IT, Computer Science, or a related field, and certifications such as CompTIA A+ or Network+, are preferred but not required
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At least 1 year of relevant IT support experience preferred
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Strong knowledge of Windows computers, hardware, software, printers, and peripherals
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Working knowledge of basic networking, including Wi-Fi, Ethernet cabling, switches, and routers
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Familiarity with Microsoft 365, Google Workspace, and Android devices
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Ability to troubleshoot routine technical issues and work independently with minimal supervision
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Strong problem-solving, communication, organization, and documentation skills
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Dependable, professional, and comfortable supporting non-technical employees
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Reliable transportation and ability to travel regularly between Philadelphia-area locations
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Ability to meet applicable background check and childcare clearance requirements
What You’ll Do
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Provide onsite Level 1 IT support across Brightside Academy locations in Philadelphia
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Troubleshoot computers, laptops, printers, copiers, mobile devices, software, and connectivity issues
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Set up, deploy, maintain, replace, and track IT equipment
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Assist with employee technology onboarding and offboarding
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Support Microsoft 365, Google Workspace, and Android devices
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Perform basic network troubleshooting and assist with cabling, switches, routers, and wireless access points
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Assist with security cameras, electronic door-access systems, and other onsite technology
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Coordinate with technology vendors and assist with installations, upgrades, and new academy openings
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Maintain accurate inventory, support tickets, and technical documentation
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Work closely with the Director of IT, providing onsite assistance and escalating complex issues when necessary
Join Brightside Academy and build your IT career with a team that values your potential, supports your development, and gives you opportunities to make a meaningful impact.
To learn more, visit: https://www.brightsideacademy.com/careers
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