Job Description
Job Description
Level 1 IT Support Specialist
Location: Miami, FL (on-site/field work required)
Employment Type: Full-Time
Overview
V-NET Consulting is seeking a motivated Level 1 IT Support Specialist to join our growing team. This is an entry-level position designed for individuals with a passion for technology and a desire to grow in the IT industry. The ideal candidate will have some technical training or experience, be eager to learn, and thrive in a team environment while also being able to work independently when needed.
This role is a great starting point to build a career in IT with opportunities to develop advanced skills, gain hands-on experience, and grow into higher-level engineering roles within our organization.
Key Responsibilities
- Provide Tier 1 technical support for end-users, including resolving common issues such as password resets, email setup, connectivity problems, and basic software troubleshooting.
- Assist with setting up and imaging laptops, desktops, and other devices for client deployments.
- Travel to client sites (as needed) to install new equipment, assist with hardware replacements, and troubleshoot network or workstation issues.
- Monitor and update tickets in our PSA system, ensuring accurate documentation and timely communication with clients and management.
- Provide backup phone coverage for the dispatcher during scheduled breaks.
- Contribute and maintain documentation by creating and updating knowledge base articles.
- Collaborate with senior technicians and engineers to learn advanced troubleshooting techniques and escalate issues appropriately.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field or 0–1 years of relevant IT support experience.
- Familiarity with Microsoft Windows operating systems, Microsoft 365, and basic networking concepts preferred.
- Excellent written and verbal communication skills to be able to clearly explain technical issues to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to work both as part of a team and independently, taking direction and following established procedures.
- Valid driver’s license and reliable transportation for travel to client sites.
- Strong commitment to delivering quality service and a willingness to learn and grow.
Why Join V-NET Consulting?
- Hands-on training with opportunities for advancement to Level 2 and beyond.
- Exposure to a wide range of technologies and business environments.
- Supportive team culture that values collaboration, learning, and professional growth.
Company DescriptionAt V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.
Our team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.
At V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.
Company Description
At V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.\r\n\r\nOur team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.\r\n\r\nAt V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.