IT Support Specialist - 100% Employer Paid Health Coverage
Job Description
Job Description
Job Description
Biff Duncan Associates is a growing Information Technology consulting and services firm serving a wide range of clients. We are looking for a self-motivated and hard-working candidate to fill a full-time IT Support Specialist position.
You will be interacting with clients daily and responding to their technical support requests and issues on the telephone, through e-mail, and in person. Since this role is client-facing, excellent customer service and communication skills are essential.
This is currently primarily a work-from-home position, but occasional on-site visits to our office in Neptune, customer facilities, and other locations will be required. Company equipment including a laptop will be provided to you. You must have fast, reliable Internet service at your home.
Your typical day will include:
- Providing technical support to our clients by identifying, researching and resolving technical issues in a timely fashion
- Responding to telephone calls, e-mails, and other requests for technical support from our clients
- Monitoring our help desk ticketing system queue for new technical support requests
- Occasionally working on-site in our office in Neptune or at customer facilities when necessary
- Working on projects, both individually and as part of a team
- Preparing laptops, desktops, and other hardware for clients
- Working with manufacturer and vendor support to resolve technical issues relating to both hardware and software
- Installing, troubleshooting, and maintaining clients’ servers, storage, and network equipment
- Performing scheduled upgrades on and applying patches to clients' hardware and software
- Keeping client documentation up to date and accurate in our internal documentation system
Required Qualifications and Skills
- Experience with troubleshooting Windows, Windows Server, Microsoft desktop and server applications (e.g. Office, Exchange, SQL Server), Ethernet, WiFi, and Internet issues
- Must demonstrate a firm grasp of core networking concepts (especially the TCP/IP protocol suite)
- Experience with VMware vSphere, Microsoft Hyper-V, Proxmox VE, Microsoft 365, Microsoft Azure, Google Workspace, Google Cloud Computing, Amazon Web Services, or storage area networking is a plus
- Excellent communication and customer service skills
- Organizing, planning, and executing commitments in a timely manner
- Working well as a member of a team
- Must participate in a compensated on-call rotation and provide emergency after-hours support to clients as necessary
- Two years of experience as an IT Helpdesk Support Specialist or similar role is preferred but not necessary
- The ability to lift and or move up to 35 lbs.
- Possess a reliable personal vehicle with which to travel to and from client sites when necessary (mileage reimbursements will be paid to you)
Compensation and Benefits
This is a full-time position of 40 regular hours per week, with opportunities for overtime work and advancement.
Starting base pay for this position will be at least $26 per hour, and may be higher, depending on relevant experience and skills.
All full-time employees are eligible to enroll in our group health insurance plan (currently provided by Aetna) from the first day of employment, and become eligible to enroll in our 401(k) retirement savings plan after six months of employment with regular employer matching contributions.
Other fringe benefits include eligibility to participate in our dental, vision, group long-term disability, and AFLAC supplemental insurance programs.
Company DescriptionBiff Duncan Associates is an established IT MSP, consulting, and professional services company serving a wide range of clients throughout New Jersey, the greater New York City and Philadelphia metropolitan areas, and beyond from our headquarters in Neptune, New Jersey.
Company Description
Biff Duncan Associates is an established IT MSP, consulting, and professional services company serving a wide range of clients throughout New Jersey, the greater New York City and Philadelphia metropolitan areas, and beyond from our headquarters in Neptune, New Jersey.