Job Description
Job Description
MUST HAVE SKILLS 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support 2. Ready to work in evening/night shift and provide on-call support for critical production issues 3. Excellent troubleshooting skills 4. Able to maintain a high level of confidentiality and professionalism 5. Ability to effectively prioritize and execute tasks 6. Strong customer-service orientation 7. Effective interpersonal and relationship-building skills 8. Ability to learn new technologies to perform day to day support operations 9. Basic knowledge of networking 10. Windows cyber security Management knowledge
Roles & Responsibilities 1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support 2. Access Request Handling 3. Escalate issue to appropriate teams and follow up for closure 4. Patching of windows workstation/server 5. . Windows server/workstation cyber security Management Desirable Skills:
Keyword:
Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 4-6