Job Description
Job Description
Job Title: End User Support
Location: Oklahoma City, OK (Onsite with local travel)
Pay Range: $20 - $22 / hour depending on experience
Benefits: The position is eligible for medical, dental, vision, and 401(k).
**Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship.
About the Opportunity
We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring a positive end-user experience across the organization. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting Windows environments, Microsoft 365, hardware, software, and network connectivity issues.
Responsibilities
- Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and in person
- Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
- Install, configure, and maintain desktops, laptops, peripherals, and software applications
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
- Manage user accounts, permissions, and password resets within Active Directory and Azure AD
- Document support activities, resolutions, and procedures within the ticketing system
- Escalate complex technical issues to appropriate teams when necessary
- Assist with onboarding and offboarding activities, including equipment deployment and account setup
- Participate in system upgrades, deployments, and IT projects as assigned
- Maintain a high level of customer service while supporting users across the organization
Qualifications
- 2+ years of experience in Help Desk, Desktop Support, or End User Support roles
- Experience troubleshooting Windows operating systems and Microsoft Office/Microsoft 365 environments
- Working knowledge of Active Directory, Azure AD, and basic networking concepts
- Experience with ticketing systems and IT support best practices
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests in a fast-paced environment
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology or related field
- CompTIA A+, Network+, or other relevant certifications
- Experience supporting remote users and hybrid work environments
- Familiarity with Intune, SCCM, or endpoint management tools
Apply today to join a team that values technology, customer service, and continuous improvement.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.