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Network Support Specialist

PublishedPublished: 6/14/2022
Technology

Job Description

Job Description – Dunkin’/Baskin Installation Activity

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Note: We do have more than 300 tickets in a month from the client side. Whenever the ticket will come, the engineer will have to go to the site and complete the work.

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Activity: Dunkin’ / Baskin – P630 / M425 Installation, INSTALL ON 2 LANE(S)

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Location: Indianapolis, Indiana

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Training: Training and activity-specific instructions will be provided by the client.

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Key Responsibilities

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  • Check-In
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  • Check in with the designated Manager on Duty (MOD).
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  • Confirm the work order and locate the equipment/lane(s) assigned for installation.
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  • Deinstallation
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  • Remove the existing/legacy device and associated cables as instructed.
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  • Ensure removed equipment and cables are handled appropriately.
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  • Installation
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  • Install the new P630/M425 device and required cables.
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  • Ensure all equipment is properly connected and securely installed.
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  • Device Configuration
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  • Enter the required network parameters.
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  • Pair/configure the POS device as instructed.
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  • Initiate any required software or configuration downloads.
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  • Device Downloads & Reboot
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  • Allow the device to complete automatic downloads and required reboots.
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  • Verify that the device is operating correctly.
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  • Perform a test sale/transaction for registration, as instructed by the client.
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  • Testing
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  • Coordinate with the Branch/Store Manager for the required testing.
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  • Complete the test transaction and verify that the installation is functioning properly.
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  • Checkout
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  • Obtain the required sign-off on the work order.
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  • Clean up the work area and ensure no installation materials or debris are left behind.
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  • Complete the checkout process with the client/MOD.
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