Job Description
Property Manager - New York, NY | On-Site
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The Role
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A well-established affordable housing owner-operator in New York City is hiring a Property Manager to take full ownership of an assigned portfolio in New York City. The organization focuses on Mitchell-Lama co-ops and similar regulated residential communities, and this person will be the primary point of contact for residents, shareholders, and co-op boards at the property level. Portfolios are manageable by design, roughly 300 to 400 units across one to three properties. Each Property Manager works with a dedicated assistant, and a regional manager and leadership team are available for escalations, capital projects, and anything outside the scope of day-to-day operations.
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This is not a corporate real estate or asset management role. It is a hands-on, relationship-driven position for someone who wants to run a property well, knows what that takes, and takes pride in doing it.
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What This Role Is, and Is Not
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This role is:
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- A hands-on property management position with genuine ownership over a focused, defined portfolio
- A customer service and relationship-driven job, where clear communication and the ability to handle board dynamics professionally will determine a lot of your success
- Structured with real support, including a dedicated assistant and a regional manager to back you up
- A good fit for someone with a few years of residential property management experience who is ready to operate independently
- An opportunity to make a tangible difference in the communities you serve
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This role is NOT:
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- A portfolio-juggling role managing dozens of properties with no bandwidth to do any of them well
- A fit for someone without direct, hands-on residential property management experience in a meaningful capacity
- Remote or hybrid, even partially
- A stepping stone for someone primarily interested in development, asset management, or corporate real estate
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Required Experience & Traits
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- 2 to 6 years of residential property management experience, with real responsibility for operations, staff, and residents
- Comfortable managing maintenance and administrative staff, holding people accountable, and keeping daily operations on track
- Strong communication and customer service skills, including the ability to handle difficult conversations with residents and board members professionally
- Experience working with or reporting to co-op or condo boards, or a clear working understanding of how board governance operates in practice
- Sound judgment about when to handle something independently and when to escalate
- Familiarity with Mitchell-Lama, HDFC co-ops, affordable housing regulations, or similar programs is helpful but not required if you have solid fundamentals and can learn the specifics
- An assistant property manager with substantial hands-on responsibility and strong references will be considered
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Key Responsibilities
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Day-to-Day Operations
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- Manage all aspects of assigned property operations, keeping daily priorities moving and longer-term goals on track
- Oversee restoration of vacant units and manage applicant screening and waiting list administration
- Process accounts payable and manage accounts receivable
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Staff Supervision
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- Supervise on-site maintenance and administrative staff, setting clear expectations and ensuring consistent performance
- Coordinate with the assigned assistant to maintain coverage and operational continuity
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Resident & Board Relations
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- Serve as the primary point of contact for residents and shareholders, resolving complaints and issues with professionalism and responsiveness
- Build and maintain constructive working relationships with co-op boards, attend board meetings as needed (including evening meetings), and handle board communications with tact and clarity
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Capital Projects & Compliance
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- Monitor capital improvement projects and contractor performance, ensuring work progresses on schedule and within scope
- Identify issues that require leadership support, such as major capital work, financing questions, or legal matters, and coordinate accordingly
- Maintain compliance with applicable regulations, including Mitchell-Lama program requirements where relevant
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Reporting & Accountability
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- Complete regular status reports and track property goals, flagging issues before they become problems
- Keep accurate records and documentation across operational, financial, and compliance functions
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Compensation
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- Base salary: $75,000 to $85,000, depending on experience
- Benefits include medical, dental, and vision coverage, with the employer contributing toward medical premiums
- 401(k) plan available (no employer match currently)
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