Job Description
Job Description
Overview
The Relocation Manager oversees and coordinates tenant relocation operations across NYCHA/PACT sites. This field-based management position requires regular travel between assigned properties to ensure relocation activities progress smoothly, timelines are met, and residents receive appropriate support throughout the relocation process.
The Relocation Manager will oversee Relocation Leads and relocation team members, provide on-site guidance and support, address escalated resident concerns, and work closely with property management, contractors, vendors, and other departments to ensure successful temporary and permanent relocations.
Responsibilities
· Oversee day-to-day relocation operations across assigned NYCHA/PACT sites.
· Travel regularly between properties to monitor relocation activities and ensure a smooth relocation process.
· Supervise and provide direction to Relocation Leads and relocation team members.
· Ensure relocation staff are meeting expectations, following established procedures, and maintaining accurate documentation.
· Coordinate temporary and permanent resident relocations in accordance with project schedules and housing availability.
· Serve as an escalation point for complex resident concerns and assist staff with resolving relocation-related issues.
· Work closely with property management, site teams, contractors, and vendors to coordinate relocation activities.
· Monitor relocation schedules and ensure deadlines and project requirements are being met.
· Ensure relocation agreements, resident communications, move schedules, inventory records, and other required documentation are complete and accurate.
· Monitor moving companies and other vendors to ensure services are completed properly and timely.
· Conduct regular site visits and follow up with Relocation Leads regarding outstanding items, resident concerns, and project needs.
· Identify potential delays or operational concerns and work with management to develop appropriate solutions.
· Provide management with updates and reports regarding relocation progress, outstanding issues, staffing, and project timelines.
· Ensure relocation activities comply with company policies and applicable NYCHA/PACT requirements and regulations.
· Perform other related duties and assignments as required by management.
· Required Qualifications
· Prior supervisory or managerial experience required.
· Property management, affordable housing, NYCHA/PACT, or tenant relocation experience strongly preferred.
· Experience managing multiple employees, teams, sites, or projects simultaneously.
· Strong leadership and staff-management skills.
· Strong organizational, follow-up, and time-management skills.
· Excellent verbal and written communication skills.
· Ability to communicate professionally and effectively with residents, employees, management, vendors, and contractors.
· Ability to handle resident concerns and sensitive situations professionally.
· Ability to work independently and make sound decisions in a fast-paced environment.
· Proficiency with Microsoft Office, email, and general computer systems.
· Must be able and willing to travel regularly between NYCHA/PACT sites throughout New York City.
· Reliable transportation and access to a vehicle preferred due to frequent travel between assigned sites.