Job Description
Role: Deskside Support Engineer
Location - Malvern, PA - Oncite
Contract
Technology requirements
Desktop Support
L2/L3 desktop support
Excellent analytical & troubleshooting skills
Good knowledge in desktop operating systems and troubleshooting issues.
Strong communication skills, Good Personality / Present ability
Client-side Mail system (MS Outlook), MS Office and other Industry standard applications
Experience in managing VIP clients
Printer Support and Troubleshooting.
Device Validation
Visual inspection of devices as requested
Device Inventory capabilities and physical comparison to inventory lists
Roles & Responsibilities
Basic troubleshooting and repair of IT equipment failures
Power on/power off devices
Reset Remote Management connection ID's and Passwords
Reseat cables
General Troubleshooting and visual verification to assist remote troubleshooting efforts
Check power connections
Provide feedback on console display (e.g. stop errors, blue screen, etc.)
Identify and report audible errors and system failures
Is good Team player to work collaboratively with other team member
Good Customer/Vendor handling skills
Skills: Digital : ServiceNow_IT Service Management~Desktop Management - Infrastructure Services (IS)~ServiceNow
Experience Required: 4-6