Job Description
Job Description
We are a well-established manufacturing company based in Alpharetta, GA. In search of a high energy and self-driven IT Support Technician to be sole point of contact for our office and manufacturing facility.
What you'll do
· Serve as the single internal point of contact for all IT support requests across 80+ users
· Troubleshoot and resolve all IT related issues directly: password resets, account lockouts, MS365 troubleshooting, OneDrive and SharePoint access, network, LAN/WAN, IP Configuration, PC, server, printer and peripheral issues
· Maintain SharePoint permission and library administration, user and group management, mailbox configuration changes and enforce MFA policies
· Execute new hire onboarding and offboarding procedures (account creation, device assignment, equipment provisioning)
· Evaluate entire IT infrastructure and recommend improvements
· Examine current IT assets and plan/execute upgrades as needed
· Maintain, secure and update all workstations, servers and all additional IT infrastructure
· Provide support for computer and server hardware, networking, and audio/visual equipment
· Maintain firewalls, endpoint protection and backup and recovery procedures
Required
· 2–4 years of hands-on IT support experience in a business environment
· Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
· Hands-on experience with Active Directory or Entra ID: user provisioning, group management, password and MFA support
· Experience with Intune or another MDM platform, including device enrollment and policy assignment
· Strong written and verbal communication — you'll be working with users at every technical level
· Ability to work on-site at our Georgia office daily
Strongly preferred
· CompTIA A+, Microsoft MS-900, or MS-102 certification
· Experienced in Microsoft Azure and Intune administration
· SharePoint Online administration and Power Automate experience
· Strong MS365 platform knowledge
· Networking knowledge (DNS, DHCP, VPN troubleshooting)
Nice to have
· Microsoft SC-300, MS-700, or AZ-104 certifications
· Familiarity with M365 GCC or GCC High tenants
· Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
What we offer
· Salary: $50,000 – $65,000 per year, depending on experience
· Health insurance: Medical, dental, and vision coverage
· Retirement: 401(k) plan with company match
· Paid time off: Vacation, and paid company holidays
· On-site role at a stable, growing company