Facility Protection Officer
Job Description
Job Description
NORTHSTAR PROTECTIVE SERVICES, LLC
Now Hiring – Facility Protection Officers (FPO)
Location: Austin, Texas
Starting Pay: $18.00-$20.00
Position Classification: FPI
POSITION OVERVIEW
NorthStar Protective Services, LLC is seeking dependable, professional, and highly motivated individuals to join our team as Facility Protection Officers (FPOs).
At NorthStar, we believe security is more than simply maintaining a presence. Our Facility Protection Officers represent a higher standard of professionalism, accountability, integrity, and customer service.
Our mission is to redefine traditional security services by providing proactive protection, exceptional service, and a safe, welcoming environment for our clients, residents, visitors, and communities.
We are looking for individuals who take pride in their appearance, demonstrate sound judgment, communicate effectively, and remain committed to maintaining the highest standards of safety and professionalism.
ESSENTIAL DUTIES & RESPONSIBILITIES
Facility Protection Officers are responsible for maintaining a safe and secure environment while representing NorthStar Protective Services and our clients with professionalism.
Responsibilities may include:
- Monitor and patrol assigned properties to deter unauthorized activity, identify safety concerns, and maintain a visible security presence.
- Enforce property regulations, company policies, client requirements, and established post orders.
- Verify identification, monitor access points, and maintain accurate visitor and activity logs.
- Provide professional assistance, directions, and customer service to residents, visitors, employees, and guests.
- Observe, document, and promptly report suspicious activity, security incidents, safety hazards, and policy violations.
- Prepare accurate, detailed, and timely incident reports and daily activity reports.
- Respond appropriately to emergencies, disturbances, alarms, and other security-related situations.
- Operate assigned security equipment and communication devices in accordance with training, licensing, and company policies.
- Communicate effectively with supervisors, management, emergency personnel, and client representatives.
- Maintain a professional appearance, demonstrate sound judgment, and uphold the company's standards of conduct.
- Perform additional security-related duties as assigned based on operational needs and specific property requirements.
MINIMUM QUALIFICATIONS
Applicants must meet the following requirements:
- Be at least 18 years of age and meet all applicable Texas licensing requirements.
- Possess a high school diploma, GED, or recognized equivalent.
- Be legally authorized to work in the United States.
- Successfully complete required background screening and pre-employment drug testing.
- Possess reliable transportation and a valid driver's license when required for the assignment.
- Demonstrate strong verbal and written communication skills, including the ability to prepare clear and accurate reports in English.
- Maintain a professional appearance, positive attitude, and strong work ethic.
- Demonstrate reliability, punctuality, accountability, and attention to detail.
- Ability to follow instructions, established procedures, company policies, and client-specific post orders.
- Ability to work independently or collaboratively in a team environment.
- Remain calm, professional, and responsive during emergencies or challenging situations.
- Successfully complete all required training, examinations, and licensing requirements.
Preferred Qualifications:
- Two or more years of professional security, law enforcement, or military experience.
- Prior experience in access control, facility security, patrol operations, or customer-facing security assignments.
- Current applicable Texas security registration or licensing.
- Additional certifications in CPR, First Aid, or other relevant security training.
LICENSING & REQUIRED DOCUMENTATION
Candidates must possess or obtain all applicable licenses and certifications required by the Texas Department of Public Safety and the assigned position.
Documentation may include:
- Valid government-issued identification.
- Employment eligibility documentation.
- Applicable Texas security registration or license.
- Additional certifications or permits required for specialized assignments.
Officers assigned to armed positions must meet all applicable Texas Level III commissioning and firearm qualification requirements.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Facility Protection Officers may be assigned to residential, commercial, or other designated properties.
Depending on the assignment, the position may require:
- Working indoors and outdoors in varying weather conditions.
- Standing, walking, sitting, bending, or conducting patrols for extended periods.
- Working shifts of varying lengths, including nights, weekends, and holidays.
- Responding promptly and appropriately to security incidents and emergencies.
- Operating security equipment and communication devices.
- Performing assigned duties safely and effectively, with or without reasonable accommodation.
Specific duties, schedules, and physical requirements may vary by assignment and operational needs.
OUR EXPECTATIONS
At NorthStar Protective Services, professionalism is not optional — it is the foundation of our organization.
Every officer is expected to demonstrate honesty, integrity, accountability, respect, reliability, and a commitment to excellence.
We seek individuals who understand that their conduct, appearance, communication, and performance directly reflect the reputation of NorthStar Protective Services, LLC.
JOIN THE NORTHSTAR TEAM
If you are dependable, motivated, and committed to making a positive impact through professional security services, we encourage you to apply.
NorthStar Protective Services, LLC
13140 Coit Road
Dallas, TX 75240
Texas DPS License No.: C18880501
NorthStar Protective Services, LLC is an Equal Opportunity Employer. Employment decisions are made in accordance with applicable federal, state, and local laws.