Job Description
Job DescriptionSwimming Pool Service & Maintenance Manager
Richard’s Total Backyard Solutions – Houston & Montgomery, TX
Salary: $80,000–$100,000 annually, depending on experience
Company Truck Provided
About Richard’s Total Backyard Solutions
Richard’s Total Backyard Solutions is a premier swimming pool and outdoor living company serving homeowners throughout the greater Houston area. From custom swimming pools and spas to renovations, service, and ongoing pool maintenance, we are committed to providing an exceptional customer experience and quality workmanship.
We are seeking an experienced Swimming Pool Service & Maintenance Manager to provide leadership, direction, and operational oversight for our Service and Maintenance operations.
This position will be based primarily at our Houston location at 1701 S Texas 6, Houston, TX 77077, with regular travel to our Montgomery location. A company truck will be provided for business travel between locations and other work-related responsibilities.
The ideal candidate is a proactive leader and problem solver who knows how to develop teams, improve operations, hold employees accountable, and deliver results while maintaining a high level of customer service.
Swimming pool industry experience is preferred; however, candidates with successful leadership experience in service-based industries such as HVAC, landscaping, pest control, plumbing, construction services, or similar field-service operations are encouraged to apply.
Why Join Richard’s Total Backyard Solutions?
- Competitive salary of $80,000–$100,000 annually, depending on experience
- Company truck provided
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid Time Off
- Stable, year-round employment
- Career growth opportunities within the Riverbend Sandler family of companies
- Opportunity to lead and develop Service & Maintenance operations across our Houston and Montgomery locations
- Opportunity to make a direct impact on department performance, profitability, customer satisfaction, and team development
- Work alongside an experienced team committed to exceptional swimming pool service and customer care
Responsibilities
- Provide leadership and operational oversight for Swimming Pool Service & Maintenance operations supporting the Houston and Montgomery locations.
- Lead, coach, develop, and hold Service and Maintenance team members accountable for performance, productivity, quality, and customer service.
- Drive achievement of service and maintenance revenue, profitability, operational, and customer satisfaction goals.
- Facilitate regular team meetings to promote communication, alignment, accountability, and progress toward department objectives.
- Support the team in resolving escalated swimming pool service, equipment, water chemistry, maintenance, and customer concerns in a timely and professional manner.
- Oversee service and maintenance ticket lifecycle management, documentation accuracy, work completion, and invoicing processes.
- Monitor swimming pool maintenance routes, technician productivity, workload distribution, and service quality.
- Serve as a key liaison between New Pool Sales, Renovation Sales, Construction, and Service & Maintenance to ensure seamless transitions from pool construction through startup, warranty, service, and ongoing maintenance.
- Monitor key performance metrics, including service ticket volume, maintenance route performance, service and maintenance revenue, productivity, and customer satisfaction.
- Provide regular department performance updates and reporting to company leadership.
- Identify opportunities to improve operational efficiency, productivity, profitability, and the overall customer experience.
- Partner with leadership to evaluate, standardize, and improve processes, including continued adoption of Microsoft Business Central and paperless workflows.
- Support the execution of swimming pool service and maintenance promotions and marketing initiatives.
- Collaborate with Human Resources on recruiting, hiring, onboarding, training, employee development, and performance management.
- Ensure effective workforce management, including scheduling, time tracking, payroll accuracy, staffing levels, and workload distribution.
- Oversee fleet and inventory processes, including company vehicle inspections, maintenance, tracking, chemical and equipment inventory, and accountability.
- Promote and maintain a strong culture of safety, including proper chemical handling, vehicle operation, driver accountability, and ongoing safety training.
- Travel regularly between the Houston and Montgomery locations and throughout the service area as business needs require.
- Perform additional duties as assigned.
Qualifications
- Minimum of 5 years of management experience, preferably within the swimming pool industry or a related service-based industry.
- Swimming pool service and maintenance experience strongly preferred.
- Proven experience leading teams of 10 or more employees in a fast-paced, customer-focused environment.
- Demonstrated ability to hire, train, mentor, coach, develop, and manage employees.
- Experience managing field-service teams, routes, scheduling, productivity, and customer expectations.
- Strong organizational, analytical, problem-solving, and conflict-resolution skills.
- Ability to manage multiple priorities and respond effectively to changing operational needs.
- Strong commitment to providing an exceptional customer experience.
- Ability to understand and manage department performance, revenue goals, labor, productivity, and operational metrics.
- Proficiency with Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office applications.
- Experience with Microsoft Business Central or similar business management/ERP systems is a plus.
- Valid driver's license and acceptable driving record required.
- Ability and willingness to travel regularly between Houston, Montgomery, and surrounding service areas.
Education
- High School Diploma or equivalent required.
- Associate's or Bachelor's degree preferred.
Skills & Abilities
- Strong leadership and team-development skills
- Knowledge of swimming pool service, maintenance, equipment, water chemistry, and industry practices preferred
- Ability to lead both field and operational functions
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Strong attention to detail and organizational abilities
- Basic estimating, budgeting, and mathematical skills
- Ability to analyze operational and financial performance metrics
- Strong computer proficiency and experience with business systems
- Ability to maintain applicable industry certifications as required
Physical Requirements
The physical demands described below are representative of those required to successfully perform the essential functions of this position.
- Ability to work in both office and outdoor field environments
- Ability to walk job sites and residential swimming pool areas
- Ability to stand, walk, bend, reach, and climb as necessary
- Ability to lift and carry equipment or supplies as required
- Ability to work outdoors in varying weather conditions, including Houston-area heat
- Ability to safely operate a company vehicle
- Ability to travel between company locations, customer properties, and job sites
Work Location
This position will support both Richard’s Total Backyard Solutions locations:
Houston:
1701 S Texas 6
Houston, TX 77077
Montgomery, TX
Regular travel between the Houston and Montgomery locations is required. A company truck is provided for business-related travel.
Richard’s Total Backyard Solutions is an Equal Opportunity Employer.