Job Description
DataStaff, Inc. is in need of a Configuration Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
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* This position is hybrid; 2 days/week are onsite
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Responsibilities:
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- Assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC.
- Assist users with understanding multifactor authentication (MFA) and assist with confirming each user has successfully enrolled in MFA.
- Work closely with state and county systems administrators via the ServiceNow (SNOW) ticketing system.
- Assist with granting access to users so they can export reports from PATH NC.
- Ability to research, analyze and interpret automated system issues
- Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.
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Required Skills:
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- 3 Years - Experience and knowledge of browser-based applications.
- 5 Years- Experience researching, analyzing and interpreting automated system problems.
- 1 Year - Experience working in an Application/Production Support-based (not hardware) help desk environment.
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Desired Skills:
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- 1 Year - Broad knowledge of the PATH NC application and functionality.
- 1 Year - Experience working with NC Identity Management (NCID) and Multi-Factor Authentication (MFA).
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This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
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