Mainframe Developer

Job Description

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• Minimum 5+ years of experience in Mainframe development and Production Support projects.

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• Strong hands-on experience in COBOL, JCL, DB2, CICS, VSAM.

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• Provide L1/L2 production support for Mainframe applications.

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• Monitor batch jobs and resolve job abends, failures, and application issues within SLA timelines.

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• Handle Incident, Problem, Change, and Release Management activities.

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• Perform detailed Root Cause Analysis (RCA) for recurring production issues.

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• Troubleshoot and resolve issues involving COBOL, JCL, DB2, VSAM, CICS, and scheduling tools.

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• Coordinate with business users, onsite teams, and cross-functional support teams for issue resolution.

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• Lead Major Incident Management (MIM) and bridge calls for critical production outages.

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• Execute emergency fixes, production deployments, and validation activities.

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• Drive automation initiatives and process improvements to improve operational efficiency.

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• Prepare technical documentation, support runbooks, and knowledge management artifacts.

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• Mentor junior team members and provide technical guidance.

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• Participate in on-call and weekend support rotations as required.

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• Experience with SLA-driven support environments.

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• Knowledge of ITIL processes and Service Management best practices.

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• Experience in customer-facing roles and stakeholder communications.

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