Job Description
Job DescriptionWe are looking for an IT Desktop Technician to support daily technology needs for employees in Michigan. This contract opportunity is ideal for someone who enjoys resolving technical issues, assisting users in person and remotely, and helping maintain reliable desktop environments. The person in this role will contribute to end-user support, device deployment, and ongoing operational projects while delivering responsive and attentive service.
Responsibilities:
• Provide frontline technical support by responding to user inquiries, documenting issues in the ticketing system, and ensuring requests are tracked accurately from intake through resolution.
• Diagnose and resolve desktop, software, and connectivity problems involving Windows systems, Microsoft Office applications, network access, and internally used business tools.
• Set up and configure end-user equipment such as desktop computers, projectors, video conferencing devices, printers, and related peripherals to support day-to-day operations.
• Prepare and deploy workstation hardware for internal use, including imaging devices, maintaining system builds, and updating asset records.
• Support end-user learning by offering basic technical guidance and assisting with user education when new tools or processes are introduced.
• Participate in assigned project work, including device migration efforts to Intune and troubleshooting issues that arise during implementation.
• Perform repair and maintenance activities for PCs and printers to minimize downtime and keep equipment functioning properly.
• Follow established procedures and service expectations while responding promptly to tickets, requests, and user communications.
• Maintain an organized and safe work area and provide support outside standard business hours when evening or weekend coverage is needed.• Experience supporting desktop and help desk environments with a strong focus on timely issue resolution and customer service.
• Working knowledge of Active Directory and Microsoft Windows, including Windows 10 administration and end-user support.
• Ability to perform basic troubleshooting across hardware, software, printers, and network-related issues.
• Experience using a service desk or ticketing platform to document, prioritize, and manage support requests.
• Familiarity with Microsoft Office applications and general desktop configuration in a business environment.
• Ability to follow written procedures and verbal direction while managing multiple tasks effectively.
• Strong communication skills with the ability to assist users clearly, professionally, and patiently.