Job Description
Overview: Own L4 networking and physical-layer reliability.
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- Validate repairs and infrastructure performance.
- Serve as the onsite escalation resource for network and structured-cabling issues.
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Must-Have Qualifications: Strong networking and structured-cabling background.
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- Hardware and network troubleshooting experience.
- Data-center operations experience.
- Experience supporting fiber, cabling, network hardware, or high-density compute environments.
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About the Role: Client is seeking Network Operators to serve as onsite specialists for network and structured-cabling issues across its AI data-center infrastructure.
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- These individuals will serve as Tier 2/3 escalation points for network and ICT-related incidents, troubleshooting physical-layer faults, validating repairs, and ensuring rapid resolution of issues that may impact customer workloads.
- This role sits within the Data Center Operations organization and is assigned to the River Bend, LA site.
- Network Operators will work closely with Tier 1 and Tier 2 technicians, Network Operations, Infrastructure Deployment, Network Reliability Engineering, and other cross-functional teams to maintain the reliability and performance of high-density AI infrastructure.
- The ideal candidate bridges two worlds: a strong foundation in structured cabling and fiber infrastructure, combined with enough network fundamentals to interpret device-level diagnostics and confirm that physical repairs have restored connectivity.
- Candidates should be comfortable serving as a primary onsite network and ICT escalation resource and taking ownership of issues through resolution.
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Responsibilities: Serve as a Tier 2/3 escalation point for network, hardware, and cable-plant incidents reported by customers or detected through monitoring.
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- Troubleshoot, diagnose, and resolve physical-layer issues, including fiber faults, transceiver failures, patch-panel problems, and cable-plant defects.
- Help mature the local team beyond troubleshooting by supporting process, metrics, and automated diagnostic operations.
- Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues.
- Participate in the testing and deployment of automated diagnostic and repair tools.
- Serve as a liaison to Network Operations, Network Reliability Engineering, and Network Automation teams.
- Lead onsite pilots, provide constructive feedback, and monitor adoption of tooling systems.
- Execute structured-cabling repairs, including re-patching failed runs and coordinating complex remediation with Infrastructure Deployment.
- Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels.
- Interpret basic network diagnostics, including light levels, interface status, and neighbor discovery, to validate that physical repairs have restored expected connectivity.
- Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation.
- Maintain awareness of site topology and cable-plant documentation to accelerate fault isolation.
- Collaborate with Network Operators and Tier 2 teams at other sites to develop and share best practices.
- Build and manage dashboards and views in ticketing systems to provide workload insights and operational visibility.
- Collaborate with Tier 1 technicians and provide guidance on network and ICT triage to reduce unnecessary escalations.
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Basic Qualifications: 4 plus years of hands-on experience in data-center environments, with a focus on structured cabling, fiber infrastructure, or network hardware support.
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- Proficiency with fiber troubleshooting tools, including visual fault locators, optical power meters, light sources, and fiber inspection scopes.
- Understanding of fiber types, including single-mode and multi-mode, connector standards, and acceptable light-level thresholds for data-center optics.
- Familiarity with structured-cabling standards and best practices for fault identification and remediation.
- Ability to interpret basic network-interface diagnostics, including link status, optical-power readings, and LLDP/neighbor information.
- Strong documentation and communication skills, including the ability to write clear escalation summaries for remote engineering teams.
- Willingness and ability to work onsite at the River Bend, LA data-center location.
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Preferred Qualifications: Experience using OTDR equipment for fiber-fault localization.
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- BICSI Installer 1 or Installer 2 certification.
- CCNA or equivalent foundational networking certification.
- Experience supporting high-density compute environments, including GPU clusters, HPC, or AI/ML infrastructure.
- Familiarity with DCIM platforms and cable-plant documentation systems.
- Prior experience working within a tiered support model with defined escalation workflows.
- Exposure to high-speed optics, including 100G, 400G, and 800G transceivers.
- Experience with SQL and JQL for building operational dashboards.
- Experience with Arista, Juniper, Sonic, or Cisco CLI and operating systems.
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