Service Desk Technician - Full Time

Job Description

Job Description

Job Title: Service Desk Technician

Status: Full Time

Location: Wood River, IL

Salary: $20.67 - $23.00

Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary…

About Us:

1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Service Desk Technician.

Job Summary:

We are seeking a Service Desk Technician to provide the first line of support to end users on a variety of technical issues.

Key Responsibilities:

- Provide Tier 1 contact and incident resolution to internal customers with hardware, software, voice/data communication issues and application problems.

- Provide technical assistant to company desktops, laptops, printers, and other miscellaneous peripheral devices.

- Maintain company documentation standards for proper issue tracking and customer support.

- Write concise informative tickets, follow up on all tickets in a timely manner and follow through to resolution.

- Proactively recognize issues and plan accordingly.

- Provide onsite or remote support when necessary.

Qualifications:

- High school diploma or equivalent.

- One year of similar or related experience preferred.

- Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.

- IT experience with desktops, laptops, tablets and printers; including Microsoft Office Suite and Apple IOS.

- Experience with Microsoft Active Directory, basic networking, and troubleshooting.

- Experience using ticketing systems and writing technical support documentation.

- Computer proficiency with hardware and software technologies required.

What We Offer:

- Competitive salary and benefits.

- Opportunities for career growth.

- Supportive team environment.

Schedule:

- Monday – Friday 8:00 AM – 5:00 PM

Disclaimer: Must be able to work and travel to different credit union locations as determined by management.

1st MidAmerica is an Equal Opportunity Employer.