Job Description
Job Description
Job description:
About the job
The Education Support Specialist is a detail-oriented, tech-savvy professional responsible for supporting educational operations through data management, LMS administration, and customer service. This role plays a key part in ensuring educational materials, reporting processes, and learner support functions run smoothly and accurately.
We're looking for someone who
● Has strong reading, writing, and arithmetic skills
● Is computer literate and comfortable learning new customer service software applications
● Communicates professionally in both verbal and written formats
● Understands or is willing to learn Learning Management Systems (LMS)
● Is proficient in Microsoft Word and Excel, including managing large documents and basic
Excel formulas
● Demonstrates strong time management, organization, and attention to detail
● Maintains a positive attitude and can communicate effectively while remaining professional and firm when needed
● Has previous experience in customer service or data entry roles (preferred)
● Holds a college degree (preferred)
● Is bilingual in Spanish (preferred)
What you'll do
● Report education hours to IRS and CTEC systems
● Track rejected education hours and follow up with clients to resolve issues
● Create and manage course codes
● Create and update LMS course information and course shells
● Upload course materials, e-books, and questions into the LMS question bank
● Connect and quality check course materials and learning content
● Support the education team with maintaining organized and accurate learning paths
● Respond to client inquiries regarding education hours and troubleshoot course-related
issues
● Assist the call center with support calls and live chats as needed
● Monitor and respond to the education support email inbox
● Coordinate with web and marketing teams to ensure quality uploads and course
functionality
● Recommend process improvements based on customer trends and support feedback
● Follow up on customer inquiries to ensure timely issue resolution
Company DescriptionSlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.
Company Description
SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.