Job Description
Job Description
Project Technician- We are seeking a highly motivated Project Technician to provide field-based technical support, installation, maintenance, troubleshooting, and repair services for electronic equipment and systems. This role serves as a key customer-facing representative and may lead technicians on assigned projects. The ideal candidate possesses strong technical aptitude, excellent customer service skills, and the ability to work independently in dynamic field environments.
**This position requires extensive travel, with approximately 80% of work performed at customer locations throughout various jurisdictions. Must have the ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month. **
Technical Support & Service:
- Perform scheduled and emergency installations, inspections, maintenance, and repairs of electronic equipment.
- Diagnose, troubleshoot, and resolve hardware and electronic system issues using appropriate testing and diagnostic equipment.
- Replace defective components and verify proper system operation following repairs.
- Provide technical support and assistance to customers and end-users.
- Assist customers with equipment troubleshooting and operational questions.
Project & Field Operations:
- Plan service activities and determine material, equipment, and replacement part requirements.
- Develop efficient repair strategies and recommend corrective actions.
- Communicate project status, technical issues, and resolutions to management.
- Serve as a project lead when assigned, coordinating activities and representing the team to customers and management.
- Install, configure, and uninstall software applications on Windows-based computers.
Customer Service:
- Respond professionally to customer inquiries and technical concerns.
- Research technical documentation and manuals to provide accurate solutions.
- Maintain positive customer relationships while delivering high-quality service.
Education & Experience:
- Associate Degree (AA) in Electronics or equivalent technical experience required.
- 1–3 years of experience in field technical support, electronics repair, or customer service environments.
- Previous experience providing technical support directly to customers.
- Experience leading projects or supervising technicians is preferred.
Technical Skills:
- Basic knowledge of electronics, electrical theory, and troubleshooting principles.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Experience with Windows 10 required.
- Familiarity with Windows Server 2008–2019 is a plus.
- Knowledge of company products and systems is advantageous.
Requirements:
- Ability to obtain and maintain gaming licenses and other required jurisdictional certifications.
- Valid driver's license with a clean driving record.
- Ability to travel extensively, including out-of-state assignments for periods exceeding three weeks per month.
- Availability to work weekends, holidays, and overtime as business needs require.
- Strong problem-solving, organizational, and communication skills.
- Ability to work independently with minimal supervision.
Physical Requirements:
- Ability to stand for extended periods.
- Frequent bending, crouching, reaching, stooping, and similar physical activities.
- Ability to lift and carry moderately heavy equipment, testing devices, and product materials.
- Manual dexterity and full-color vision required to perform technical duties effectively.
Company DescriptionA leading gaming company is currently seeking Project Technicians to join their team immediately!
Company Description
A leading gaming company is currently seeking Project Technicians to join their team immediately!