Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access.
Responsibilities:
• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology.
• Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware.
• Track IT assets by keeping equipment records current and monitoring device assignment and inventory status.
• Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed.
• Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources.
• Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems.
• Assist users with connectivity issues and provide support for basic network and server-related needs when required.
• Follow established security standards, support procedures, and company technology policies in all support activities.• 2+ years of experience in desktop support, help desk, or a comparable technical support position.
• Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
• Experience using Active Directory, service desk ticketing platforms, and remote support tools.
• Familiarity with Microsoft Office applications and general desktop software support.
• Strong analytical thinking and troubleshooting skills with the ability to resolve issues efficiently.
• Clear communication skills and the ability to support users professionally in a fast-paced environment.
• Ability to manage multiple requests independently while maintaining accuracy and responsiveness.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred; CompTIA A+, Network+, or similar certifications are a plus.