Helpdesk Support Specialist

Job Description

Job Description

Professional Search Group (PSG) is seeking a Helpdesk Support Specialist to join their client’s team. This organization is growing its IT team as they onboard a new customer environment supporting approximately 1,000 end users. This is an excellent opportunity for a Helpdesk Support Specialist with strong customer service skills and a natural aptitude for technology who is interested in expanding their knowledge of Microsoft 365, cloud-based applications, SharePoint, and emerging technologies such as Microsoft Copilot.

This Helpdesk Support Specialist is ideal for a candidate who takes initiative, enjoys learning new technologies, and has already begun exploring modern Microsoft tools and cloud-based environments. We're looking for a technology-minded professional who is eager to grow alongside the business as support needs evolve.

Since 2001, this organization has led the way in providing comprehensive technical solutions for businesses across California. They are a top Managed Services Provider (MSP) focused on delivering cutting-edge solutions to meet their clients' needs. This is an excellent opportunity for someone with a strong background in relationship building and a passion for technology. Ready to be a part of something GREAT?! APPLY TODAY!

Responsibilities

• Serve as a primary point of contact for end-user technical support.
• Troubleshoot hardware, software, application, and user access issues.
• Support Microsoft 365 applications and cloud-based services.
• Assist users with Microsoft applications including Outlook, Teams, OneDrive, SharePoint, and related tools.
• Support SaaS applications and user account administration.
• Assist with SharePoint administration and data management activities.
• Help gather and organize information related to Microsoft Copilot and other emerging technologies.
• Support workflow and process improvement initiatives using Microsoft tools and applications.
• Document support requests, resolutions, and troubleshooting procedures.
• Deliver exceptional customer service while supporting a diverse user base.
• Collaborate with internal IT staff to ensure timely issue resolution.

Qualifications

• 1+ years of Help Desk, Technical Support, or IT Support experience.
• Strong customer service and communication skills.
• Comfortable supporting Microsoft 365 applications and cloud-based environments.
• Familiarity with SharePoint, Teams, OneDrive, or other Microsoft technologies.
• Experience supporting SaaS applications.
• Strong troubleshooting and problem-solving abilities.
• Ability to learn new technologies quickly and work independently.
• Demonstrated curiosity and initiative when it comes to technology and process improvement.
• BA/ BS Degree in related field preferred but not required.

Preferred Qualifications

• Exposure to Microsoft Copilot, Power Automate, Power Platform, or workflow automation tools.
• Experience working with cloud-based business applications.
• Understanding of data organization, collaboration platforms, and digital workflows.
• Previous experience supporting a large user population is a plus.

Ideal Candidate

The ideal candidate is someone who intuitively understands technology, enjoys helping users, and has a genuine interest in where Microsoft's cloud ecosystem is heading. They are proactive, resourceful, customer-focused, and excited about learning new tools that improve collaboration, productivity, and data management.

Apply for this amazing opportunity today!

Donovan Aranda

Division Manager