Job Description
Our client, a leading financial services organization, is looking to hire a Help Desk Agent in Columbus, OH.
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Pay Rate Range: $21–$24/hour W2, depending on experience
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Responsibilities:
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- Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain computer systems, peripherals, and applications.
- Handle incoming calls related to customer inquiries and account support.
- Provide accurate and efficient service while meeting established performance metrics and service-level agreements (SLAs).
- Deliver a positive customer experience by effectively resolving technical and account-related issues.
- Maintain detailed and accurate records of customer interactions, troubleshooting steps, and resolutions.
- Identify recurring issues and escalate complex technical concerns to the appropriate support team.
- Follow established procedures and guidelines when troubleshooting and resolving technical issues.
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Requirements:
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- 6 months to 2 years of relevant experience; internships may be considered.
- Bachelor’s degree is preferred.
- Relevant experience or internship in IT support or customer service.
- Previous contact center or help desk experience is preferred.
- Strong communication, problem-solving, and organizational skills.
- Strong customer-service orientation and ability to communicate technical information effectively.
- Ability to troubleshoot and resolve hardware and software issues.
- Strong attention to detail and commitment to accurate documentation.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Ability to meet established performance metrics and SLAs.
- Contract duration of 6–12 months with potential for full-time conversion based on performance and position availability.
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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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Equal Employment Opportunity
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Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
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Fair Chance Employment
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Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
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Accommodations
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We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
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Only applicable for San Francisco Candidates**:** Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.