Job Description
Job Description
Position Summary
The Director of Mission Critical Operations leads the execution, technical delivery, and strategic growth of our mission-critical portfolio, specializing in data centers and telecommunication facilities. You will direct and mentor a multidisciplinary team spanning Project Management (PM), Estimating, Engineering, and Procurement. Your goal is to ensure 100% uptime compliance, flawless project execution, strict budget control, and proactive risk management on high-stakes, large-scale infrastructure projects.
Key Responsibilities
Cross-Functional Leadership & Oversight
- Direct Operations: Oversee daily activities and workflows for the PM, Estimating, Engineering, and Procurement departments.
- Resource Management: Balance staff workloads across concurrent complex builds, retrofits, and deployments.
- Team Development: Mentor, coach, and assess department managers and staff, fostering a high-performance, collaborative culture.
Project Management (PM) Oversight
- Lifecycle Governance: Ensure all mission-critical programs and projects are delivered on time, within budget, and to the highest quality and safety standards.
- Performance Metrics: Monitor key performance indicators (KPIs) such as Schedule Performance Index (SPI) and Cost Performance Index (CPI).
- Risk Management: Mitigate construction and technical risks related to other trades such as MEP (Mechanical, Electrical, Plumbing) and structural components.
Estimating Oversight
- Preconstruction Excellence: Validate robust quantity takeoffs, conceptual pricing, and detailed cost estimates for critical facilities.
- Market Alignment: Review market rates, vendor quotes, and change-order pricing to protect profit margins and client trust.
- Value Engineering: Champion value-engineering solutions without compromising facility redundancy or uptime requirements.
Engineering Oversight
- Technical Integrity: Coordinate multi-discipline engineering teams (DC electrical, telecom/structured cabling) to ensure compliant and cutting-edge design documents.
- Standard Compliance: Adhere strictly to tier standards, local building codes, and telecommunications specifications (e.g., BICSI, Uptime Institute standards).
Procurement & Supply Chain Oversight
- Major Equipment Tracking: Oversee long-lead procurement items
- Vendor Negotiations: Drive high-level contract negotiations with original equipment manufacturers (OEMs) and key subcontractors.
- Logistics & Quality Control: Manage manufacturing tracking, shipping, warehousing, and on-site receiving protocols for high-value orders
Qualifications & Requirements
- Education: Bachelor's degree in electrical engineering, Mechanical Engineering, Civil Engineering, Construction Management, or a related technical field.
- Experience: Minimum of 7+ years of progressive leadership experience in mission-critical construction, data centers, or telecommunications infrastructure.
- Management Background: Proven track record (5+ years) of directly managing multi-discipline teams (PMs, Engineers, Estimators).
- Technical Fluency: Deep understanding of critical facility infrastructure, including HVAC, high-voltage electrical distribution, Client/EPMS controls, and 24/7 backup power systems.
- Certifications Desired: Active PMP (Project Management Professional) certification, DCEP, CDCP, or BICSI RCDD credentials preferred.
- Communication Skills: Exceptional executive-presence and client-facing communication abilities for stakeholder and board-level reporting.
Company Description
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