Director of Property Operations & Hospitality

Job Description

Job Description

Director of Property Operations & Hospitality

Senior Portfolio Property Manager | SteelCraft

Location: Bellflower, CA | Multi-Site: Long Beach, Bellflower & Garden Grove
Employment Type: Full-Time
Compensation: $100,000–$120,000 annually, depending on experience and qualifications, plus benefits

About SteelCraft

SteelCraft is more than a collection of commercial properties. We are a community-driven destination that brings people together through food, craft, culture, and shared experiences.

With locations in Long Beach, Bellflower, and Garden Grove, SteelCraft creates vibrant gathering places where local businesses, independent food and beverage operators, and surrounding communities come together.

Our philosophy is rooted in three principles: Craft, Culture, and Community.

We are seeking an experienced, energetic, and hospitality-minded Director of Property Operations & Hospitality to lead operations across our SteelCraft portfolio.

This is not a traditional desk-bound property management position. We are looking for a hands-on leader who enjoys being present at the properties, building relationships, developing teams, solving problems, and continuously finding ways to improve the guest and tenant experience.

The ideal candidate combines strong commercial property management and financial expertise with a genuine passion for hospitality, community engagement, and operational excellence.

Position Overview

The Director of Property Operations & Hospitality will oversee the day-to-day performance, financial management, property operations, and overall presentation of SteelCraft Long Beach, Bellflower, and Garden Grove.

This position will serve as a key operational leader, ensuring that all three locations operate efficiently, maintain high standards, support tenant success, and deliver welcoming experiences for guests and the surrounding communities.

The successful candidate will bring a proactive leadership style, strong financial discipline, and the ability to coordinate property management, facilities, marketing, events, and onsite teams.

Key Responsibilities

Property & Portfolio Operations

• Lead and oversee daily property operations across all three SteelCraft locations.
• Maintain a consistent, visible presence at each property.
• Establish and maintain high standards for cleanliness, maintenance, safety, appearance, and overall guest experience.
• Conduct regular property inspections and proactively address operational concerns.
• Oversee preventive maintenance programs, repairs, capital improvements, and vendor performance.
• Coordinate tenant move-ins, move-outs, renewals, and significant property-related matters.
• Ensure compliance with applicable property, safety, regulatory, and operational requirements.

Financial Management & Reporting

• Develop, manage, and monitor annual property operating budgets and forecasts.
• Review property income statements, budget variances, operating expenses, and financial performance.
• Oversee rent collections, accounts receivable, tenant sales reporting, and percentage-rent administration in coordination with Accounting.
• Manage CAM-related administration, reconciliations, and applicable lease obligations.
• Review vendor invoices, contracts, expenses, and capital expenditures.
• Maintain accurate property, tenant, lease, and financial records within Yardi.
• Prepare and present monthly financial and operational reports to executive leadership.
• Identify opportunities to improve efficiency, manage costs, and strengthen property performance.

Tenant Relations & Hospitality

• Build and maintain positive, professional relationships with tenants and business operators.
• Serve as a proactive resource for tenant concerns, operational needs, and property-related issues.
• Support a welcoming and engaging environment for guests, tenants, and community partners.
• Collaborate with Marketing and Events to support property activations, reservations, private events, and buyouts.
• Identify opportunities to strengthen the SteelCraft experience and support tenant success.
• Promote SteelCraft's commitment to Craft, Culture, and Community.

Team Leadership & Collaboration

• Provide leadership and operational direction to property management, marketing, events, site coordination, and facilities personnel.
• Establish clear priorities, expectations, deadlines, and accountability across teams.
• Develop consistent operating procedures and communication practices across all locations.
• Support employee development, collaboration, and continuous improvement.
• Coordinate effectively with Accounting, executive leadership, vendors, tenants, and internal departments.
• Foster a positive, solutions-oriented environment that balances urgency with thoughtful execution.

Qualifications

Required

• Minimum of 10 years of progressively responsible experience in commercial property management, hospitality operations, retail, mixed-use properties, food-and-beverage destinations, or comparable environments.
• Demonstrated experience managing multiple properties or operating locations.
• Strong, hands-on proficiency with Yardi property management software.
• Working knowledge of QuickBooks.
• Strong understanding of commercial leases, tenant administration, property budgeting, financial reporting, and expense management.
• Experience with accounts receivable, CAM reconciliations, vendor contracts, and capital planning.
• Proven experience leading employees and coordinating cross-functional teams.
• Excellent communication, organizational, problem-solving, and relationship-building skills.
• Ability and willingness to travel regularly between SteelCraft Long Beach, Bellflower, and Garden Grove.

Preferred

• Bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field.
• Hospitality education from Cornell University's Nolan School of Hotel Administration or a comparable institution.
• Certified Property Manager (CPM) designation through IREM or comparable professional training.
• Experience with food halls, lifestyle centers, hotels, resorts, mixed-use developments, or hospitality-focused commercial properties.
• Experience supporting events, community partnerships, marketing initiatives, or destination-based operations.

What We're Looking For

We are looking for a leader who brings more than technical experience.

You are someone who enjoys being out in the field, connecting with people, developing teams, and taking ownership of the spaces you manage.

You understand that successful properties require both financial discipline and memorable experiences. You can review a financial statement, resolve a maintenance issue, collaborate with tenants, support an event, and motivate a team with equal confidence.

You are organized, accountable, approachable, energetic, and committed to following through.

Most importantly, you see the opportunity to make SteelCraft's locations better places for tenants, guests, employees, and the communities they serve.

Why SteelCraft?

This is an opportunity to take a meaningful leadership role in a distinctive Southern California hospitality and commercial property portfolio.

You will help shape the operational standards, team culture, tenant relationships, and guest experience across three established SteelCraft destinations.

If you are passionate about hospitality, commercial property operations, and creating places that bring communities together, we encourage you to apply.

How We Determine What We Pay

SteelCraft determines pay for positions using local, national, and industry-specific market data. We evaluate external market competitiveness, the cost of labor, internal equity, and compensation for comparable positions within the company.

For new hires, we strive to make competitive offers while providing room for future growth. Compensation is determined based on factors including the candidate's experience, education, specialized knowledge and skills, the external market, internal budget, and internal equity.

Equal Employment Opportunity

SteelCraft is an Equal Opportunity Employer. Employment decisions are based on merit, competence, qualifications, and business needs without regard to race, color, religion, sex, gender, national origin, ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other status protected by applicable law.

All offers of employment with SteelCraft are contingent upon satisfactory completion of applicable pre-employment requirements, including a background check, drug screen, and verification of eligibility to work in the United States.

Employment with SteelCraft is at will. This means employment is for an indefinite period and may be terminated by either the employee or SteelCraft , with or without cause or notice, subject to applicable law. Nothing in this job posting or any SteelCraft policy is intended to alter the at-will employment relationship.