IT Technician (2nd shift)
Job Description
Job Description
Essential Duties and Responsibilities:
- Resolve and log emails sent to IT support.
- Respond and resolve IT related issues over the phone.
- Setup, maintain, troubleshoot company mobile phones
- Desktop and laptop PCs:
- Installation of operating system and user applications
- Routine maintenance
- Data recovery
- Troubleshoot hardware and software issues
- Implement anti-virus software and use for virus and spyware removal as needed
- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.
- Provide support to Autonomous Guided Vehicles (AGV).
- Resolve any Microsoft imbedded OS configuration issues
- Resolve any mobile and wireless devices.
- Setup, configure, and troubleshoot network devices and infrastructure
- Process approved "I.T Request" forms which could include:
- Creating new user accounts for warehouse software
- Creating new domain/AD accounts
- Create and link shared folders
- Relocating users and hardware within the facility
- Changing users access within warehouse software
- Maintain a clean, neat, organized work area at all times.
- Updating equipment inventory and maintain assets.
- Other duties as assigned.