Job Description
Job Description
Job Summary:
Oversee and manage all aspects of maintenance operations at a new, lease-up multifamily property, ensuring optimal functioning of building systems, grounds, and service requests. Play a key role in the initial setup and long-term upkeep of the community by developing maintenance procedures, vendor relationships, and preventative programs from the ground up.
Summary of Duties and Responsibilities:
• Lead and train all maintenance, housekeeping/custodial, and grounds personnel
• Create and implement a maintenance plan tailored to a new property, including system startups, warranties, and vendor coordination
• Supervise and schedule all in-house and contracted work to align with lease-up timelines
• Ensure compliance with OSHA and company safety standards at all times
• Provide rapid response to service requests with a 24-hour or less turnaround time
• Establish and manage a preventative maintenance program across all major systems (HVAC, plumbing, electrical, etc.)
• Track and document equipment, appliance, and finish replacements (carpet, vinyl, condensing units, etc.) using a replacement log system
• Maintain MSDS sheets and ensure safety protocols are communicated and followed
• Maintain all property-owned vehicles and equipment (golf carts, tractors, maintenance tools)
• Serve as point of contact with general contractors and construction teams during the final build-out and handover process
• Conduct property walks and inspections to identify potential punch list or warranty issues
• Collaborate with the Property Manager to prioritize service orders during high-volume lease-up
• Develop relationships with reliable vendors and establish service agreements for long-term maintenance support
• Analyze and resolve work-related problems or assist technicians in troubleshooting issues during the initial occupancy phase
Qualifications:
• High school diploma or equivalent required; technical training preferred
• EPA Certification required
• CPO Certification required (or ability to obtain within 90 days)
• Prior experience in new construction or lease-up multifamily communities preferred
• Strong organizational skills and the ability to set up processes and procedures from scratch
• Ability to lift or move up to 75 lbs. and work in physically demanding conditions
• Working knowledge of HVAC, electrical, plumbing, carpentry, and appliance repair
• Certified Apartment Maintenance Technician (CAMT) strongly preferred
• Experience with property management software and mobile work order systems a plus
• Must be available for after-hours emergencies and weekend on-call rotation
Company DescriptionFrom origins of 12 apartment units and one employee in 1977, Southwood Realty has emerged as one of the premier property management companies in the Southeast. The company has grown to encompass many multi family apartment communities served by over 600 employees. The Southwood portfolio includes a variety of apartment community styles that have several amenities. With locations in North Carolina, South Carolina, Tennessee and Georgia, Southwood Realty continues to grow by constructing new apartment communities and through the acquisition of existing properties. A privately owned corporation, Southwood Realty is headquartered in Gastonia, North Carolina.
Company Description
From origins of 12 apartment units and one employee in 1977, Southwood Realty has emerged as one of the premier property management companies in the Southeast. The company has grown to encompass many multi family apartment communities served by over 600 employees. The Southwood portfolio includes a variety of apartment community styles that have several amenities. With locations in North Carolina, South Carolina, Tennessee and Georgia, Southwood Realty continues to grow by constructing new apartment communities and through the acquisition of existing properties. A privately owned corporation, Southwood Realty is headquartered in Gastonia, North Carolina.