ServiceNow Sam Pro Technical Lead /Architect
Technology
Job Description
Job Title: ServiceNow Sam Pro Technical Lead /Architect
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Location: Tampa, FL (Remote)
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Duration: Long Term
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Job Description:
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- Seeking an Overseas Contractor with over 15 years of experience in ServiceNow architecture specializing in IT Asset Management focusing on ITAM SAM and good knowledge of ITAM HAM modules
- Lead the strategic design development and deployment of scalable ServiceNow IT Asset Management ITAM solutions primarily focusing on Software Asset Management SAM with integration of Hardware Asset Management HAM capabilities
- Utilize extensive expertise in ServiceNow architecture to optimize ITAM workflows ensuring seamless integration and high data accuracy across asset management modules
- Analyse complex organizational requirements and translate them into scalable technical specifications for ITAMSAM implementations
- Oversee integration of ITAM solutions with broader IT infrastructure and business processes to enhance operational efficiency
- Drive continuous improvement initiatives by incorporating the latest ServiceNow ITAM features industry trends and compliance standards to maintain cutting edge solutions
- Collaborate with cross functional teams to ensure alignment of ITAM solutions with organizational goals and compliance requirements
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Responsibilities
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- Lead end-to-end design configuration and deployment of ServiceNow ITAM SAM modules aligned with organizational objectives
- Manage the complete lifecycle of software and hardware assets including discovery entitlement management compliance and optimization within ServiceNow
- Collaborate with IT and business stakeholders to define implement and enforce ITAM policies and procedures
- Conduct regular audits and assessments to ensure data integrity compliance and optimal performance of ITAM systems
- Troubleshoot and resolve complex platform and module specific issues to maintain high system availability
- Provide technical leadership mentorship and guidance to senior and junior team members on ServiceNow ITAM best practices and architectural standards
- Develop and maintain comprehensive documentation training materials and technical guides supporting ITAM processes and tools
- Participate in cross functional teams to integrate ITAM solutions with broader IT service management and operational frameworks
- Drive innovation and automation initiatives to enhance asset management efficiency and service delivery
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