<h3>Job Description</h3>
<p>Job Description
<p><strong>JOB SUMMARY: </strong>The Service and Support Technician is responsible for conducting in-house electronics, mechanical and optical repairs that include relevant testing procedures of HEI equipment in accordance with manufacturer?s requirements.</p>
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p>
<ul>
<li>Perform troubleshooting, repairs, calibrations, alignments and testing of Heidelberg Engineering manufactured diagnostic medical equipment and computers.</li>
<li>Develop product technical expertise and be able to provide assistance to the Telephone Technical Support Team to help them respond to technical hardware/software questions, customer inquiries, application support personnel, field service representatives, sales personnel and product specialists.</li>
<li>Determine most cost effective repair/resolution to minimize customer downtime.</li>
<li>Accurately document repair steps and summaries using company CRM program</li>
<li>Review service documentation.</li>
<li>Provide technical recommendations that may improve product quality and performance.</li>
<li>Once trained and certified, work independently to resolve equipment hardware failures.</li>
<li>Maintain an up-to-date knowledge of company products and services.</li>
<li>Assist in training new staff members.</li>
<li>Perform other duties as required.</li>
</ul>
