Network Support Engineer

Job Description

Description

On-site in either New York, NY or Austin, TX or Washington, DC\n
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\nOur client, an industry leader in applied AI, has an excellent opportunity for a Network Support Engineer to work on a 1-2/month opportunity. Work will be on-site in Austin, TX, Washington, DC, or New York, NY. The Network Support Engineer will maintain reliable wired and wireless network connectivity, troubleshoot end-user network issues, and support office infrastructure initiatives. The role requires hands-on execution, experience with enterprise Wi-Fi, and strong network operations proficiency.\n
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Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $55.00/hr. w2\n
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\nJN -092026-108631\n
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Responsibilities

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• Provide day-to-day support for wired and wireless network infrastructure across office locations.

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• Troubleshoot and resolve Wi-Fi connectivity, performance, roaming, and device authentication issues.

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• Monitor network health and proactively identify potential issues impacting users.

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• Support network equipment installation, configuration, and maintenance.

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• Diagnose and resolve wireless connectivity issues involving access points, RF interference, bandwidth utilization, and client performance.

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• Analyze wireless coverage and performance metrics to ensure a reliable user experience.

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• Assist with wireless network optimization and tuning.

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• Support ongoing office moves, expansions, workstation deployments, and network provisioning.

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• Capture user feedback, translate into improvements, and communicate findings to HQ.

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• Coordinate with facilities, vendors, and IT teams to resolve connectivity issues.

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• Assist with network documentation, inventory management, and asset tracking.

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• Respond to and resolve employee network-related issues in a timely manner.

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• Escalate complex issues when necessary while maintaining ownership through resolution.

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• Document root causes and contribute to process improvements and runbooks.
  
  

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Experience Requirements

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• 3+ years of hands-on network support or network engineering experience.

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• Strong experience troubleshooting enterprise wired and wireless networks.

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• Experience administering and supporting Cisco Meraki, Unifi, and Aruba HPE networking environments.

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• Solid understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, and VPN connectivity.

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• Experience supporting office-based IT environments with onsite users.

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• Strong customer service and communication skills.

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• Preferred: Experience with Meraki Wireless and HPE solutions.

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• Preferred: Experience supporting high-growth or startup environments.

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• Preferred: Familiarity with network monitoring and troubleshooting tools.

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• Preferred: Certifications such as CCNA, Meraki, or Aruba.

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• Key must-haves: Enterprise Wi-Fi troubleshooting, Cisco Meraki experience, onsite support experience, strong networking fundamentals.

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• Nice-to-have: Aruba Wireless experience, startup or hyper-growth environment experience.
  
  

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Education Requirements