Job Description
IT Support Analyst
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The IT Support Analyst will provide onsite IT support in San Diego, with a strong focus on Windows and macOS hardware, equipment deployment and recovery, shipping, and customer support. This is a hands-on operational role that combines basic technical troubleshooting with IT equipment management and employee support.
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Responsibilities
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- Deploy, configure, and support IT hardware for new employees
- Receive, process, and ship IT equipment to and from locations across the country
- Reclaim and process equipment from departing employees
- Provide walk-up and general ticket support to employees
- Troubleshoot Windows and macOS hardware and application issues
- Provide onsite IT support at the San Diego office
- Support equipment inventory, shipping, and other day-to-day IT operations
- Assist with IT projects and additional operational needs as required
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Qualifications
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- At least a year of experience supporting Windows and macOS environments
- Strong customer service and employee-facing support skills
- Comfortable handling, packaging, and shipping IT equipment
- Strong troubleshooting, problem-solving, and critical-thinking skills
- Positive, patient, and friendly approach to supporting users
- Ability to explain technical issues clearly to non-technical employees
- Comfortable performing repetitive operational and equipment-related tasks
- Active Directory, Office 365, Okta, or MFA experience preferred
- Ability to work 100% onsite in San Diego, approximately 4–5 days per week
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Pay Rate
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- $25-29.50/hr
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