Job Description
Job Description
Maintenance Technician
About Mobile Loaves & Fishes
Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a master-planned community that provides affordable, permanent housing and a supportive community for the chronically homeless in Central Texas. A development of Mobile Loaves & Fishes, this transformative residential program has become the largest relationally-focused model in the country, lifting homeless men and women up off the streets into community and home. MLF is continuing to expand Community First! Village, with plans to welcome more than 1,400 new neighbors over the next 5–10 years.
About the Role
The Maintenance Technician is a hands-on role responsible for performing maintenance and repairs to the buildings, facilities, and homes that serve Community First! Village and its neighbors-residents of the Village who have experienced chronic homelessness. This position plays a vital part in ensuring our neighbors' homes and the Village's buildings are safe, functional, and cared for with dignity and respect. We're seeking a skilled and dependable technician with experience in HVAC, plumbing, and electrical systems. The ideal candidate brings a problem-solving mindset, a commitment to serving others, and a desire to keep learning and growing in their trade. This role is part of a collaborative Site Operations team and contributes directly to the ongoing care and stewardship of the Village.
This is a full-time, non-exempt position reporting to the Manager of Maintenance. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am–5pm, Monday through Friday. Some nights and weekends may be required, and the Maintenance Technician will participate in a rotating on-call schedule. Work is performed at Community First! Village, located at 9101 and 9301 Hog Eye Road, Austin, TX 78724.
Duties & Responsibilities
- Perform maintenance and preventative repairs on neighbor homes (tiny homes and RVs)-including HVAC, plumbing, electrical, carpentry, appliances, and general repairs
- Perform routine maintenance, inspections, and repairs on site buildings and shared facilities (e.g., offices, community buildings, kitchens, restrooms, workshops, storage and utility structures)-including HVAC, plumbing, electrical, lighting, carpentry, doors, locks, roofing, flooring, drywall, and painting
- Conduct regular walk-throughs and preventative maintenance checks of site buildings, fixtures, and building systems; document findings and address issues before they become larger problems
- Maintain and repair site infrastructure and common areas, including fencing, gates, signage, outdoor lighting, walkways, decks, ramps, and exterior structures
- Perform basic upkeep of building systems and equipment, such as replacing filters, testing smoke detectors and emergency lighting, checking fire extinguishers, and servicing water heaters and propane/electric appliances
- Respond promptly to urgent building issues (e.g., leaks, power outages, heating/cooling failures, security concerns), including during rotating on-call hours
- Prioritize, update, and complete work orders independently in the Appfolio system
- Coordinate with the Manager of Maintenance on repairs requiring outside vendors or additional expertise
- Support the coordination and oversight of outside vendors and contractors working in site buildings, including scheduling access and confirming completed work
- Communicate supply and material needs to the purchasing team
- Check all materials received for quantity, quality, dimensions, and damage
- Maintain an organized and safe shop, tool, and materials storage area; keep inventory of common building supplies and replacement parts
- Notify the Manager of Maintenance of any delays, unforeseen conditions, or subcontractor no-shows that will affect the schedule
- Follow all MLF safety policies and procedures and promptly report any hazards, safety concerns, or incidents to the appropriate supervisor.
- Participate in cross-training opportunities-be open to learning new trades or skills and sharing knowledge with teammates when appropriate
- Attend all necessary meetings, including daily team meetings, monthly staff meetings, and teambuilding outings/meals
- Other Duties & Responsibilities as needed
Knowledge, Skills, Abilities & Principles
- MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
- Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
- Experience in one or more of the following skilled trades: HVAC (mini split, split units and package units), electrical, and/or plumbing on residential or light commercial buildings
- Knowledge of maintenance procedures, including propane/electric appliance operation, HVAC systems, electrical, roofing, plumbing, and general building maintenance etc. preferred
- Ability to independently diagnose and complete a wide range of repairs on homes, buildings, and site infrastructure
- Team-oriented with a strong work ethic; willing to learn new skills, take direction, and collaborate across trades
- Clear, respectful communicator with strong customer service skills and the ability to build positive relationships with neighbors, staff, and vendors
- Willingness to take ownership of tasks and find creative solutions with limited resources
- Basic math skills required
- Basic technology skills required; familiarity with Microsoft 365 and Appfolio (or similar work order systems) a plus
- EPA certification and/or bilingual (English/Spanish) abilities are a plus
- Must have a valid driver's license
- Must have or be willing to get within first 90 days (OSHA 10 and Propane Certification)
Work Environment & Physical Demands
- Regularly works outdoors in all weather conditions (i.e., heat, cold, rain, ice, snow, etc.) and in indoor building spaces, including attics, crawl spaces, and mechanical areas
- Ability to safely climb and work from a ladder for extended periods, including work on roofs and elevated building components
- Requires frequent standing, walking, kneeling, bending, climbing, and twisting throughout the workday
- Must be able to lift, push, pull, and carry up to 75 pounds