IT Print Service Suppot Technician - Fully REMOTE - Need LOCAL to Richmond or Very Close
Job Description
Print Service Support Technician - Phone and In Person IVs required!
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Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
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Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
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ABOUT THE ROLE
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We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
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The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
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The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
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Required/Desired Skills
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SkillRequired /DesiredAmountof Experience
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Microsoft 365
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Required
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5
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Years
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Strong communication and interpersonal skills and detail oriented
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Required
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5
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Years
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Strong analytical and troubleshooting skills
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Required
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5
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Years
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Ability to prioritize tasks and manage time effectively in a fast-paced environment.
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Required
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5
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Years
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Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
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Required
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5
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Years
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Commitment to delivering high quality end user support and customer service
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Required
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5
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Years
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Experience in a help desk or technical support role.
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Required
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5
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Years
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Knowledge of IT systems
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Required
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5
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Years
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Knowledge of print services environment
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Desired
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2
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Years